Client Care Coordinator

1 week ago

Thunder Bay, Canada Amplifon Americas Full time

Amplifon, the global leader in retail hearing solutions, is expanding its team of **Client Care Coordinators **in Canada.We are seeking passionate, driven individuals who are committed to making a difference. By joining Amplifon, you're not just working for a company - you're working towards a purpose; helping people rediscover all the emotions of sound.

At Amplifon, we believe that people are the most important component of our success. Through a commitment to continuous training and professional development, we empower our people to build rewarding careers and become leaders in the industry. You'll be at the forefront of hearing care, providing the exceptional customer experience Amplifon is known for, while growing alongside a supportive and innovative team.

This opportunity is a full-time, temporary contract opportunity for approximately 6 months, working onsite in our Thunder Bay, ON clinic.

**Responsibilities**:
**Manage the customer journey by**
- Supporting the customer intake process, setting appointment expectations, and delivering a high-quality customer experience throughout.
- Performing effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both over the phone and in-person.
- Driving customer appointments to support store performance by making outbound calls to potential and existing customers.

**Support store administration and operations through**
- Monitoring inventory, assisting in billing/invoicing, answering customer inquiries, and supporting walk-ins.
- Ensuring data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.

**Contribute to the retail sales process by**
- Partnering with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives, providing post-event administrative follow-up.
- Preparing customer appointments and engaging in the sale of hearing aid accessories.
- Providing routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

**Qualifications**:

- High school diploma or equivalent
- Experience working in a healthcare setting is preferred
- 2+ years of administrative experience, preferably in a medical setting
- 2+ years in a direct customer support role
- 2+ years of experience with appointment setting and customer database management
- Comfortable handling inbound & outbound calls
- Adaptable, detail oriented, takes initiative
- Motivated to help achieve revenue goals
- Proficient in Microsoft Office and Windows

**What We Offer**:

- **$19-$24/hour** + incentive opportunities
- Work-life balance - hours are **M-F, 8:30am-5pm**:

- Continuous professional development opportunities, training and support
- Comprehensive benefits package including Extended Health Care Coverage, Health Spending Account, Retirement Options, RRSP Match, Time Off Benefits, Life Insurance, Tuition Reimbursement, Employee Discount

**About us**:
For over 70 years, Amplifon has led the way in innovation and customer experience, helping millions with hearing loss. With over 160 clinics across Canada, we've developed a deep understanding of how to care for customer needs and we take pride in having a positive impact on every customers quality of life.

Amplifon, based in Milan, Italy, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 29 countries worldwide. With diverse employees all over the world, fostering a culture of belonging allows us to deliver on our promise of helping millions of customers rediscover all the emotions of sound.

In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

AmplifonAmericas

joinus

  • Client Care Coordinator

    6 months ago

    Thunder Bay, Canada Field Trip Health Full time

    **About Field Trip Health** Field Trip Health was established in 2019 in Thunder Bay, ON by Dr. Mario Nucci, a passionate advocate for innovation in the area of mental health. At Field Trip Health, our primary focus is Ketamine Assisted Psychotherapy (KAP), a combination of Ketamine and Psychotherapy, which has shown to be 70% effective against treatment...

  • Client Care Coordinator

    6 months ago

    Thunder Bay, Canada Motion LP Full time

    **Consider joining us as a Client Care Coordinator if**: You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with...

  • Coordinator, Client Relations

    6 months ago

    Thunder Bay, Canada St Joseph's Care Group Full time

    **Bargaining Unit: NON-UNION** **Status: Full Time** **Department: Quality** **Site: St. Joseph's Hospital** **Shifts: Days** **Annual Salary: $72,325 - $90,421** Reporting to the Director - Quality, the Coordinator - Client Relations & Quality is dedicated to improving the client and family experience, and is accountable for implementing and...

  • Client Care Navigator

    4 months ago

    Thunder Bay, Canada Vision Loss Rehabilitation Canada Full time

    Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset? **Vision Loss Rehabilitation Canada** is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified...

  • Care Coordinator

    6 months ago

    Thunder Bay, Canada Home and Community Care Support Services Full time

    Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker, dietician, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care Coordinator, you will assess and determine patient care needs and...

  • Client Care Coordinator

    6 months ago

    Thunder Bay, Canada Amplifon Group Full time

    **Position Summary**:As a Client Care Coordinator, you change lives by empowering people to rediscover all the emotions of sound. You create an exceptional client experience, by going the extra mile to foster an inclusive, welcoming, and people-oriented environment. You build trusted relationships with your clients from the moment they step into our door, by...

  • Medical Care Coordinator

    4 weeks ago

    Thunder Bay, Ontario, Canada St. Joseph's Care Group Full time

    About the Opportunity The Clinical Extern Program at St. Joseph's Hospital offers an exciting chance for actively enrolled students in various programs to enhance their clinical skills in a hands-on setting. This position is available to nursing, occupational therapy, physiotherapy, and respiratory therapy students, as well as internationally educated nurses...

  • Community Care Coordinator

    5 months ago

    Thunder Bay, Canada Home and Community Care Support Services Full time

    Job Description CARE AND BE CARED FOR – THIS IS YOUR HOME Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker, dietician, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care...

  • Care Coordinator Specialist

    1 week ago

    Thunder Bay, Ontario, Canada DNSSAB Full time

    About the RoleWe are seeking a highly skilled and dedicated Care Coordinator Specialist to join our team at DNSSAB. This is a fantastic opportunity for someone who is passionate about delivering exceptional service and support to our clients.Job SummaryThe Care Coordinator Specialist will be responsible for coordinating care services for individuals in need....

  • Client Care Coordinator

    7 months ago

    Conception Bay South, Canada Provincial Homecare Full time

    **Client Care Coordinator** **Job Summary** The Client Care Coordinator, under the direction of the Client Care Manager, handles client care and service inquiries, arranges client care and service, schedules Home Support Workers and maintains scheduling information and data as required. **Duties and Responsibilities** - Handle and document prospective...

  • Counsellor, Client

    1 month ago

    Thunder Bay, Canada St Joseph's Care Group Full time

    **Bargaining Unit: NON-UNION** **Status: Full Time** **Department: Support Services** **Site: Sister Leila Greco Apartments** **Shifts: Days** **Annual Salary: $56,951.5 - $71,219.85** Under the direct supervision of the Manager, Housing & Long Term Care Community Support Programs, the Client Counsellor will provide tenant-focused support services and/or...

  • Care Bus Coordinator

    1 month ago

    Thunder Bay, Canada NorWest Community Health Centres Full time

    1 FTE - Contract November 25, 2024 to March 31, 2025 Thunder Bay Site One of a network of provincial community health centres, the NorWest Community Health Centres is a community based, non-profit organization funded by Ontario Health, emphasizing access to primary health care and prevention programs and services. The primary focus of this position is to...

  • Client Care Coordinator

    6 months ago

    Conception Bay South, Canada Provincial Homecare Full time

    Client Care Coordinator Are you a strong multitasker who likes to work in a fast-paced environment? If so, Provincial Homecare is actively hiring for a Client Care Coordinator in our CBS office. **Job Summary** **Responsibilities** - Notify clients and Home Support Workers regarding initial and ongoing schedules. - Communicate any schedule changes to...

  • Referral Coordinator Tft

    6 months ago

    Thunder Bay, Canada St Joseph's Care Group Full time

    **Bargaining Unit: NON-UNION** **Status: Full Time TEMPORARY** **Department: Regional Referral System** **Site: St. Joseph's Hospital** **Shifts: Days** **Rate of Pay: $37.09 - $46.37 per hour** Reporting to the Manager, Regional Referral System the Referral Coordinator will support Central Intake for the North West Wound and Vascular pathway. The...

  • Project Coordinator

    2 months ago

    Thunder Bay, Canada St Joseph's Care Group Full time

    **Barganing Unit: NON-UNION** **Status: Full Time TEMPORARY** **Department: Regional Rehab Care Program** **Site: St. Joseph's Hospital** Reporting to the Manager - Regional Rehabilitative Care, the Project Coordinator will be responsible for implementing conservative management clinical pathways for knee and hip osteoarthritis at sites throughout the North...

  • Trusted Senior Care Provider Wanted in North Bay

    3 days ago

    Thunder Bay, Ontario, Canada Care Full time

    Senior Care Provider OpportunityWe are seeking a reliable and trustworthy senior care provider to join our team in North Bay. As a senior care provider, you will be responsible for assisting with personal care, errands, and mobility support.Responsibilities:Assist with personal care tasks such as bathing and groomingAccompany clients on errands and shopping...

  • Community Care Coordinator

    2 weeks ago

    Thunder Bay, Ontario, Canada VON Canada (Ontario) Full time

    Are you looking for a career in healthcare that provides opportunities to make a difference in your community?VON Canada (Ontario) is seeking a Community Care Coordinator to join our team!About the Role:This role requires strong organizational and communication skills, with the ability to work in a dynamic environment.Key Responsibilities:Assign client...

  • Care Coordinator, Part-time, Hospital

    6 months ago

    Thunder Bay, Canada Home and Community Care Support Services Full time

    **Job Description**: - Are you an experienced registered nurse, physiotherapist, occupational therapist, speech language pathologist, social worker (MSW), or registered dietitian looking for a different kind of practice environment? You’re looking in the right place.We are hiring for a Part Time, Hospital, Care CoordinatorAs a valued member of our Home...

  • Linkage to Care Coordinator

    6 months ago

    Thunder Bay, Canada Elevate NWO Full time

    JOB DESCRIPTION General Information **Job Title** **Linkage to Care Coordinator** Department Direct Client Services Reports to Director of Clinical Services Effective Date ASAP Status Full Time **Job Descriptions are not intended to “list” all duties/responsibilities of any position. The objective of this Job Description is to provide an...

  • Registered Nurse

    4 weeks ago

    Thunder Bay, Ontario, Canada St. Joseph's Care Group Full time

    Job Title: Registered Nurse - Patient Care SpecialistAbout St. Joseph's Care Group:St. Joseph's Care Group is a leading healthcare provider in the region, dedicated to delivering high-quality patient care and services.Compensation:The salary for this role is estimated to be between $30.46 and $31.92 per hour, depending on experience.Job Description:We are...