Linkage to Care Coordinator

3 weeks ago

Thunder Bay, Canada Elevate NWO Full time

JOB DESCRIPTION General Information
**Job Title**

**Linkage to Care Coordinator**

Department

Direct Client Services

Reports to

Director of Clinical Services

Effective Date

ASAP

Status

Full Time

**Job Descriptions are not intended to “list” all duties/responsibilities of any position. The objective of this Job Description is to provide an overview of the job, as well as outlining the primary accountabilities, prerequisite experience and education, and general working conditions. Each Job Description also provides the basis for goal-setting and performance management for the incumbent(s) in the position.**
Job Summary
Working with a multidisciplinary team and through multiple funding streams this position will provide general oversight of all aspects of the reception area, the connection between clients and drop-in and clinical staff, data entry, preparation and tracking of referrals, managing incoming calls and ensuring the cleanliness of the bathrooms and reception areas
Key Responsibilities
- Develop tools to improve data gathering & communication effectiveness.
- Data entry in EMR and other organization data management programs
- Assess the daily support needs of clients as they enter the drop-in centre and connect with appropriate personnel.
- Facilitate client issue management.
- Provide monthly data assessment to members of the management team.
- Prepare data for reporting periods according to the funding requirements.
- Provide back up support to the Clinic Coordinator as needed.
- Ensure the reception area and lobby are always clean.

Education /Training/Experience
- 3-5 years of experience dealing directly with large scale data management required.
- Training and demonstrated experience in verbal de-escalation are critical to this roll.
- Super user in Juno EMR system preferred.
- African, Caribbean and Black communities—including men and women from regions where HIV is endemic.
- Indigenous peoples.
- People (men and women) who inject drugs or share drug equipment.
- **People who are homeless or under-housed**.
- Youth who are street-involved. People involved in the provincial correctional system.
- Experience with assessment of risk, and readiness, develop plans for quick implementation.
- Demonstrates ability to think both strategically and tactically.
- Works on more complex, larger-scale project requirement analysis under the direction of senior staff
- Ability to stay organized, manage time, problem-solve, and make good decision, communication.
- Conflict resolution: negotiation abilities, and handling stress are a large part of the work.
- Must have valid driver’s license

**Salary**: From $25.62 per hour

Expected hours: 35 per week

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to Commute:

- Thunder Bay, ON P7A 4M2 (required)

Work Location: In person

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