Client Care Coordinator

6 months ago

Conception Bay South, Canada Provincial Homecare Full time

**Client Care Coordinator**

**Job Summary**

The Client Care Coordinator, under the direction of the Client Care Manager, handles client care and service inquiries, arranges client care and service, schedules Home Support Workers and maintains scheduling information and data as required.

**Duties and Responsibilities**
- Handle and document prospective client inquiries regarding requests for care and service
- Assess client service needs in consultation with the Supervisor; schedule Home Support Workers for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Home Support Workers; and promote consistency of caregiver assignments and coordination of services.
- Notify clients and Home Support Workers regarding initial and ongoing schedules
- Communicate any schedule changes to those affected by the changes such as the client, caregiver and/or HSW
- Collaborate and communicate with Regional Health Authority Case Managers, caregivers, and/or client family members.
- Complete data entry and maintain accurate current scheduling documentation in Alayacare.
- Assist with training and mentoring of all Home Support Workers by directing them to our web-site training modules
- Assist with the supervision, recruitment and orientation of Home Support Workers as requested.
- Ensuring accurate Client Creation in Alayacare is accurate (noting required skills & delegations)
- Participate in client satisfaction initiatives
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Provincial Homecare Policies and Procedures.
- Maintain confidentiality of client and corporate information and discusses same only with appropriate Provincial Homecare staff.
- Complete other administrative tasks as required

**Qualifications**:
Clear Code of Conduct

**Experience**

Relevant Experience and computer experience would be an asset.

Previous Home Support Worker or Some Support Industry experience would be an asset

**Other Skills and Abilities**
- Exceptional organizational and interpersonal skills;
- Proven ability to work both independently and as part of a team;
- Ability to meet deadlines and strong commitment to continual learning;
- Ability to demonstrate competency in scheduling software;
- Ability to operate all standard office equipment

**About us**

At Provincial Homecare, we are committed to attracting, developing, motivating, and retaining talented Employees. We strive to provide a fair, challenging and rewarding work environment in an atmosphere of open communication; and to always treat our employees with fairness and respect.

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- On call
- Weekends as needed

Ability to commute/relocate:

- Conception Bay South, NL: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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