Client Care Coordinator

4 months ago

Conception Bay South, Canada Provincial Homecare Full time

Client Care Coordinator

Are you a strong multitasker who likes to work in a fast-paced environment? If so, Provincial Homecare is actively hiring for a Client Care Coordinator in our CBS office.

**Job Summary**

**Responsibilities**
- Notify clients and Home Support Workers regarding initial and ongoing schedules.
- Communicate any schedule changes to those affected by the changes such as the client, caregiver and/or HSW.
- Complete data entry and maintain accurate scheduling documentation in Alayacare.
- Assist with training and mentoring of all Home Support Workers by directing them to our web-site training modules.
- Ensuring Client profiles in Alayacare are accurate (noting required skills & nursing delegations)
- Participate in client satisfaction initiatives.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Provincial Homecare Policies and Procedures.
- Maintain confidentiality of client and corporate information
- Complete other administrative tasks as required

**Qualifications**:
If you’re a team player who is eager to learn new skills, develop a relationship with both clients and home support workers then we want to meet you With a background in client satisfaction or schedule development, the successful applicant will be professional and able to adapt to changing client needs. Previous Home Support Worker experience would be an asset

**Other Skills and Abilities**
- Exceptional organizational and interpersonal skills;
- Proven ability to work both independently and as part of a team;
- Ability to meet deadlines and strong commitment to continual learning;
- Ability to demonstrate competency in scheduling software;
This position is Monday - Friday from 8:30 AM to 5:00 PM. Our Client Care Coordinators also have a rotational on-call period shared by the team.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- On call

Ability to commute/relocate:

- Clarenville-Shoal Harbour, NL: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Scheduling: 1 year (required)

Work Location: In person

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