Client Care Coordinator

3 months ago

Thunder Bay, Canada Amplifon Group Full time

**Position Summary**:As a Client Care Coordinator, you change lives by empowering people to rediscover all the emotions of sound. You create an exceptional client experience, by going the extra mile to foster an inclusive, welcoming, and people-oriented environment. You build trusted relationships with your clients from the moment they step into our door, by acting with integrity and demonstrating a high standard of care for your clients. You execute the day-to-day operations in your clinic, which includes managing an efficient schedule, maintaining accurate client records, and following established procedures to keep the clinic organized and optimized. A well-run and efficient clinic is vital to our sales, marketing and cultural initiatives, and your administrative support directly impacts the success of our organization. You are methodical, but agile, and know how to prioritize your tasks in a fast-paced environment, without jeopardizing the client experience. You are a proactive, forward-thinking member of the clinic team who anticipates the needs of your clients and colleagues. You embrace every challenge with courage and collaborate with your colleagues on new ways to bring hearing health awareness to your community.
**Essential Duties and Responsibilities**:Reporting to Amplifon's (Senior) Area Managers, you will be responsible for delivering a high standard of client care demonstrated by executing the following responsibilities:
**Client Care Duties**
- Provide a high standard of client care consistent with company standards
- Greet clients and ensure they feel welcome and comfortable while in-clinic
- Explain the appointment details to align client expectations prior to meeting with the clinician
- Build relationships with clients with a friendly, compassionate, and professional demeanor
- Maintain basic knowledge of hearing aid technologies to assist with client queries
- Perform basic hearing aid maintenance include cleaning and repairs, as appropriate

**Administrative Duties**
- Maintain a well-organized clinic schedule to optimize client care and revenue opportunities
- Ensure new and existing clients are offered timely appointments
- Schedule follow-up appointments before clients leave the office
- Reschedule appointments to accommodate client and clinic needs
- Convert calls into appointments for new clients and manage callback and lead lists
- Manage incoming telephone calls and resolve client inquiries appropriately
- Conduct outbound calls to book annual appointments, confirm upcoming appointments, and reschedule clients when necessary
- Maintain accurate client records and create records for new clients
- Manage product manuals, procedures, and clinic operational documents
- Utilize the clinic's operating system to manage client records, schedule appointments, and process billing and invoice records
- Process and disseminate mail and/or packages
- Process hearing aid and accessory orders
- Checking hearing aids upon arrival to ensure the order is accurate
- Preparing kits for new hearing aid fittings
- Demonstrate basic knowledge of assistive listening devices and sell to clients directly

**Billing Duties**
- Create invoices for products and services rendered
- Process payments from clients in internal systems
- Direct accounts payable to the appropriate department
- Complete and deposit bank transactions
- Maintain petty cash float
- Complete daily sales reconciliation

**Community Duties**
- Connect with community organizations to host hearing health-care events to promote company
- Manage the planning of community events in consultation with clinic provider and manager
- Engage with event participants post-event for feedback or to schedule appointments
- Execute follow-up calls with existing client database provided by marketing team
- Participate in internal and external engagements to build network

**Clinic Operation Duties**
- Maintain a clean and organized clinic environment
- Communicate large cleaning or repair needs to Area Manager or appropriate stakeholders
- Maintain and replenish inventory of office and clinic supplies
- Accurately complete month-end inventory

**Education and Experience Requirements**:

- High school diploma or equivalent
- Diploma in business or medical administration is preferred
- 2+ years of administrative experience
- 2+ years of customer service experience
- Knowledge of the hearing aid industry preferred

**Required Skills**:

- Excellent oral and written communication skill
- Excellent interpersonal skills
- Able to build and maintain professional rapport with clients and colleagues
- Able to work independently, autonomously, and as a collaborative member of a team
- Able to discern and maintain client confidentiality
- Able to prioritize work efficiently in a fast-paced work environment; without jeopardizing the client experience
- Proficient with MS Windows and Office
- Experience with client database systems is preferred

**Physical/Mental Dema

  • Client Care Coordinator

    2 weeks ago

    Thunder Bay, Ontario, Canada Vision Loss Rehabilitation Canada Full time

    About the RoleVision Loss Rehabilitation Canada is seeking a highly skilled and compassionate Client Care Navigator to join our team. As a Client Care Navigator, you will play a vital role in coordinating and integrating supports and services for individuals living with vision loss.Key ResponsibilitiesCoordinate and integrate supports and services around the...

  • Client Care Coordinator

    2 weeks ago

    Thunder Bay, Ontario, Canada Vision Loss Rehabilitation Canada Full time

    About the RoleVision Loss Rehabilitation Canada is seeking a highly skilled and compassionate Client Care Navigator to join our team. As a Client Care Navigator, you will play a vital role in coordinating and integrating supports and services for individuals living with vision loss.Key ResponsibilitiesCoordinate and integrate supports and services around the...

  • Client Care Coordinator

    4 months ago

    Thunder Bay, Canada Field Trip Health Full time

    **About Field Trip Health** Field Trip Health was established in 2019 in Thunder Bay, ON by Dr. Mario Nucci, a passionate advocate for innovation in the area of mental health. At Field Trip Health, our primary focus is Ketamine Assisted Psychotherapy (KAP), a combination of Ketamine and Psychotherapy, which has shown to be 70% effective against treatment...

  • Client Flow Coordinator Ft

    4 months ago

    Thunder Bay, Canada St Joseph's Care Group Full time

    **Bargaining Unit: Non-Union** **Status: Full Time** **Department: Inpatient Rehabilitative Care Services** **Site: St. Joseph's Hospital** **Shifts: Days (Occassional evenings and weekends)** **Annual Salary: $78,762 - $98,451** Reporting to the Director - Inpatient Rehabilitative Care, the Client Flow Coordinator provides expertise in capacity/bed...

  • Care Coordinator

    6 days ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Community Care CoordinatorAbout the Role:We are seeking a highly skilled and compassionate Community Care Coordinator to join our team at Home and Community Care Support Services. As a key member of our team, you will play a vital role in providing connected, accessible, and patient-centered care to our clients.Key Responsibilities:Assess and...

  • Care Coordinator

    6 days ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Community Care CoordinatorAbout the Role:We are seeking a highly skilled and compassionate Community Care Coordinator to join our team at Home and Community Care Support Services. As a key member of our team, you will play a vital role in providing connected, accessible, and patient-centered care to our clients.Key Responsibilities:Assess and...

  • Client Care Coordinator

    4 months ago

    Thunder Bay, Canada Motion LP Full time

    **Consider joining us as a Client Care Coordinator if**: You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with...

  • Client Care Coordinator

    3 months ago

    Thunder Bay, Canada Motion LP Full time

    **Consider joining us as a Client Care Coordinator if**: You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with...

  • Care Coordinator

    1 week ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorAbout the Role:We are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and...

  • Care Coordinator

    1 week ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorAbout the Role:We are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and...

  • Care Coordinator

    5 days ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorAbout the Role:We are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and...

  • Care Coordinator

    5 days ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorAbout the Role:We are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and...

  • Care Coordinator

    6 days ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and healthcare...

  • Care Coordinator

    6 days ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and healthcare...

  • Care Coordinator

    6 days ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorWe are seeking a skilled Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and healthcare practitioners.Key...

  • Care Coordinator

    7 days ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorWe are seeking a skilled Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and healthcare practitioners.Key...

  • Care Coordinator

    2 days ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorAbout the Role:We are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access and referrals to community services, and engaging with patients,...

  • Care Coordinator

    3 days ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorAbout the Role:We are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access and referrals to community services, and engaging with patients,...

  • Care Coordinator

    1 day ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorAre you a dedicated healthcare professional seeking a challenging role that makes a meaningful difference in patients' lives? We are seeking a Care Coordinator to join our team at Home and Community Care Support Services.Job Summary:We are looking for a skilled Care Coordinator to assess and determine patient care needs, provide...

  • Care Coordinator

    1 day ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorAre you a dedicated healthcare professional seeking a challenging role that makes a meaningful difference in patients' lives? We are seeking a Care Coordinator to join our team at Home and Community Care Support Services.Job Summary:We are looking for a skilled Care Coordinator to assess and determine patient care needs, provide...