Admissions Team Lead

3 months ago

Lumsden, Canada Edgewood Health Network Inc Full time

In the last decade, the rate of Canadians with anxiety, depression, and bipolar have nearly doubled. Now, in any given year, one in five Canadians experiences a mental illness and 7% contemplate suicide. Substance abuse has also arisen with the Canadian Mental Health Association estimating that 21% of the population will meet the criteria for addiction in their lifetime. Unfortunately, the public system has not been able to serve the increased demand for intensive treatment, and the average wait time is now almost two months.

EHN Canada was founded in 2013 to support this growing demand. We believe that every Canadian has the right to mental health and addiction treatment services that are accessible (little to no wait times), affordable (paid for by your government or employer), and excellent (using outcomes measurement and evidenced-based practices). We have since grown to become the country’s largest private provider of mental health and addiction services. Clients now receive treatment via ten locations and a virtual program.

Under the leadership of Joe Manget, CEO and Chairman, EHN Canada won the Greater Toronto top employer award in 2023. That same year he published a book, Everybody’s Business: How to Ensure Canadian Prosperity Through the Twenty-First Century, detailing four pillars increase our country’s prosperity for future generations. He’s also been recognized by Ernst & Young as a top health and life sciences entrepreneur.

EHN Canada has an aggressive plan to increase treatment capacity 385% in five years. Not only is this is a young and emerging private industry, but we’re also the largest in Canada. That means we’re building something that hasn’t existed before. There is no playbook. We’re moving fasting, rapidly innovating, breaking things, and learning. Does that excite you? If so, we’re seeking talented professionals from all sectors who enjoy our startup culture.

Let’s build this together

The Admissions Team Lead performs a variety of duties to ensure the admissions department performs at optimal efficiency. The team lead ensures processes are performed properly, facilitates the admission approval process, assists Admissions Coordinators with complex client needs, and audits files to verify that Admissions Coordinators are working in accordance with the company rules, regulations, and expectations. They maintain a presence on call center floor to assist in escalated questions, complaints, technology errors, scheduling delays.

The Admissions Team Lead also works closely with a variety of EHN stakeholders to ensure a proper and efficient admissions process.

**Functions and Duties**
- Manage, organize and prioritize day-to-day Admission Team activities, staffing and resource utilization
- Function as an expert operational resource for the team
- Facilitate individual and interdisciplinary team teamwork and effective work process
- Provide leadership in implementing best practices and supporting peers with process change
- Facilitate staff orientation/onboarding and identify staff learning needs and appropriate resources
- Liaise with all internal departments and external community providers to facilitate patient transitions
- Coordinates staff schedules for Admissions Counselors
- Lead/facilitate team training when necessary to achieve unit goals & objectives
- Awareness and a good understanding of the principles/protocols that govern health and safety issues
- Participates in all educational endeavors of the facility and helps to develop, implement and evaluate department’s Quality Improvement activities
- Conducts administrative duties as assigned, including CRM/EHR analysis/reporting, wait lists, staffing levels, etc.
- Other duties as assigned

**_ Will work primarily days but must be willing to work evenings, weekends and on-call. Understands that this support role may require adjustment of hours in relation to business needs._**

**Qualifications/Professional Attributes**:

- Minimum 1 year experience in the Admissions Coordinator role
- Demonstrated commitment to patient-centered care
- Role models excellence in patient care and serves as a mentor for the team
- Demonstrated excellent communication, facilitation, and decision-making skills
- Demonstrated excellent interpersonal skills and the ability to work collaboratively with all members of the health care team
- Clinical and leadership skills, which develops and empowers members of the health care team in autonomous decision-making to achieve desired outcomes
- Ability to provide leadership to projects and accomplish established goals
- Strong organizational skills
- Demonstrated commitment to best practice and quality improvement
- Commitment to the vision and goals of the organization
- Understanding of change process/theory and an ability to manage change
- Evidence of ongoing professional development

**Employee Benefits and Perks**:

- Comprehensive benefits package, including a yearly allowance

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