Fulfillment Account Manager

6 months ago

Toronto, Canada Avid Group Full time

**Job Overview**:
Avid Group is looking for a Fulfillment Account Manager to join our team. The Fulfillment Account Manager is a vital member of our apparel production team, responsible for ensuring exceptional customer service. This role is perfect for a collaborative individual who excels in a dynamic setting and seeks a diverse role in the logistics industry.

**Responsibilities**:

- Manage client accounts effectively by building and maintaining strong relationships with clients, understanding their needs, and offering tailored solutions.
- Deliver exceptional customer service by promptly and effectively addressing client inquiries and resolving issues.
- Retrieve customer orders from our system and review them for accuracy and completeness.
- Work closely with production, quality control, and customer service teams to ensure smooth order fulfillment.
- Communicate with team members to address any order-related issues or inquiries.
- Participate in warehouse duties as needed such as picking and packing.
- Manage special projects as directed by the manager.

**Qualifications**:

- Customer Service experience is preferred
- Logistics and/or fulfillment experience preferred
- High school diploma or equivalent; relevant certifications or training is a plus.
- Attention to detail and accuracy.
- Ability to work in a fast-paced environment and meet order deadlines.
- Excellent communicator
- Problem-solving capabilities
- Technology-savvy
- Familiarity with inventory management software is an asset
- Effective communication skills and the ability to work collaboratively.

**What we offer**:

- **
Approachable management** **- our management team has an open door policy and takes the time ensure each associate’s opinions are heard. At Avid Apparel, every employee has a voice and a purpose.
- ** A collaborative team environment** - we know that we’re only as good as our team, so we invest in great people and have worked hard to cultivate a fun work environment. Team work makes the dream work
- ** A chance to get involved in a unique area of the fashion industry** - we produce custom clothing and products for some of the world’s leading brands and retailers. You can find our products proudly hanging on racks in shopping malls across North America. (You might even own one of our pieces already and not even know it)
- ** Company growth** **- we’re determined to be the best at what we do and have a plan to get there. Avid Apparel started from humble beginnings in a college dorm room, and our passion for quality and creative products helps us grow every single day.
- ** Individual growth** - we’re committed to challenging and developing every single employee so they achieve their goals and reach their full potential.

Avid Apparel is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know.

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