Clinic Manager

2 weeks ago

Toronto, Canada MedSpa Partners Full time

**Clinic Manager**

**Who you are**:
You are a highly motivated individual who is dynamic, has a passion for people and can roll up your sleeves and roll with it. The Clinic Manager has an uplifting attitude, a strong sense of self and is always looking to develop and grow both personally and professionally. You have a deep respect for yourself and by example an equally deep respect for others. You are, in essence, obsessed with service excellence and will further assist in living out MSP’s family focused culture.

**Operations**:

- Achieve budgeted sales, sales increase, and EBITDA targets.
- Provide a strong presence in the clinic and visibility during operating hours, allowing yourself to flow through every facet of the operation without getting locked into a position.
- Manage shift schedule to control labour cost.
- P&L management and monthly reporting with the MSP Team
- Work with Regional Relationship Director to obtain best practices and achieve sales targets.
- Partner with the medical physicians to promote efficiencies and evolve the practice.

**Promotions**:

- Manage MSP promotions within the clinic
- Liaise with department leads and Regional Relationship Director to execute and implement all national marketing initiatives, local marketing programs and in-clinic promotions
- Works with MSP marketing team members on all digital channels, lead generation and advertising campaigns
- Evaluate effectiveness and report on metrics of all such programs to Regional Relationship Director and MSP Marketing team using the prescribed communication tool.

**MSPeople Leadership**:

- Recruitment and selection of team members.
- The ongoing training and coaching of team members.
- Encourage and perpetuate clinic culture through effective leadership.
- Motivate, challenge, and strategize with team members to achieve all clinic targets.
- Annual 9-block assessment of all team members.
- Mid-year and year end performance appraisals of all team members.
- Regular (monthly) one 2 ones are conducted and documented for all team members.
- Facilitate daily communication - daily stand-up meeting, communication boards.
- Ensure work environment is healthy, safe, and based on respect and trust while endorsing MSP’s standard of quality and service.

**Clinic Standards**:

- Ensure clinic adheres to all legislative and government guidelines.
- Implement and adhere to the Health and Safety policies and procedures outlined in the MSP standards handbook.
- Lead and execute the MSP premiere service model.

**Patient Focus**:

- Patient recovery both online and in person.
- Meet or exceed MSP patient satisfaction goals.

**Job Types**: Full-time, Permanent

**Salary**: From $90,000.00 per year

**Benefits**:

- Store discount
- Vision care
- Wellness program

Supplemental pay types:

- Bonus pay

Application question(s):

- Do you have a background in Cosmetics or Dermatology?

**Experience**:

- Management: 5 years (required)

Work Location: In person

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