Care Coordinator

6 months ago

Mississauga, Canada iScope Concussion & Pain Clinic Full time

Looking for a patient care focused career that's both fulfilling and exciting? Look no further

**Job Title**:Care Coordinator

**Status**:Full-Time, Permanent

**Work Location**: Hybrid, Mississauga

**Days of Work**:Monday to Friday, primarily. With some evenings and weekends to support extended clinic hours and services.

iScope Concussion & Pain Clinic is a specialized treatment and assessment centre offering a range of services and treatments with several locations across Canada. Our clinics use a variety of diagnostic tools to identify the root cause of a patient’s pain. Our team of highly skilled Physicians and Allied Health Professionals work together and provide a personalized treatment plan so our patients can feel better sooner. We are committed to helping patients manage their pain effectively and improve their quality of life, in addition to a seamless and positive healthcare experience while providing a high standard of care.

With competitive wages, extended health benefits, dental, paid vacation, and sick days, you'll have everything you need to thrive both personally and professionally.

**ROLE SUMMARY**

**RESPONSIBILITIES**:

- Coordinates a caseload of new and ongoing concussion and pain patients through their journey to recovery.
- Provides proactive communication to patients and various stakeholders (legal counsel, insurers, employers, insurance provider, family physician) involved in the patient’s recovery apprised of rehabilitation and claim status.
- Partners with internal practitioners to advocate on behalf of the patient and to coordinate rehabilitation.
- Explains the treatments, milestones and expected outcomes of prescribed rehabilitation.
- Supports the creation and submission of treatment plans that are catered to the patient’s unique needs in partnership with the interdisciplinary treatment providers.
- Identify and address any issues or barriers that may impede patient’s progress.
- Additional duties and responsibilities as needed.
- Work is on site primarily - must be willing to work at both Mississauga & North York location.

**QUALIFICATIONS**:

- One (1) year experience in a rehabilitative care environment
- One (1) year experience working with accident benefit claims (Ontario).
- Two (2) years customer service experience
- Minimum Grade 12 Secondary School Completion.

**KNOWLEDGE, SKILLS, AND ABILITIES**:

- Medical terminology
- Knowledge of WSIB and MVA claims
- Knowledge of the Statutory Accident Benefits Schedule (SABS), familiarity with OCF forms, WSIB and EHC is an asset.
- English proficiency and communication
- Ability to communicate with legal counsel.
- Ability to work in a fast-paced environment under supervision as well as independently.
- Customer Service
- Effective Communicator
- Work effectively with patients from diverse cultural backgrounds
- Organization and time management skills
- Strong documentation skills

iScope Concussion and Pain Clinics is committed to providing accommodation for people with disabilities. If you require accommodation during the recruitment process, please let us know, and we will work with you to meet your needs.

iScope provides the necessary resources and support to ensure the health and safety of our employees. We encourage open communication regarding safety concerns and actively seek input from our team members to continually improve our safety measures.

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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