Client Care Coordinator

1 week ago

Mississauga, Canada Home Instead Senior Care Full time

_Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help._

**Do you want to work in a position that will provide significant fulfillment? **Would you like to join an energetic team who is committed to collectively enhancing the lives of people in our community?

They are expected to be responsible for providing the highest level of quality service to all clients and family members that relate to client care including Care Consultations with potential clients and family members, client/CAREGiver introductions and Quality Assurance visits with existing clients. They use sales skills to determine each client’s initial needs and provide solutions in the form of a tailored plan of care. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention. We will be able to achieve this by working well with team members and a strong sense of commitment to service.

**As a Home Instead employee, you receive**:

- **Job Training - **extensive initial and on-going training
- **Work Local** - serve seniors in your community of York Region
- **Personal Satisfaction** - make a difference in someone's life
- **Social Environment** - gives you the opportunity to meet new people, develop meaningful relationships and work cohesively as a team
- **Growth Opportunities** - grow your career in a high quality organization
- **Incentives** - generous competitive plan to reward continued growth in metrics

**Essential Job Function**:

- Meet with clients and family members to discuss their needs and provide solutions in the form of a plan of care
- Conduct care consultations as needed
- Assist General Manager in Operating the day to day functions of the business
- Provide leadership and management of all Key Players which affect operational efficiency and achievement of the operational goals.
- Meet weekly for team meeting & chair daily huddles with the team each day at the same time for consistency.
- Meet with each direct report for a 1:1 weekly for 45 minutes.
- Participate in all CAREGiver meetings.
- Develop and implement quarterly accountability meetings with each key player focusing on their growth and development.
- Manage, mentor and coach each member of the operational staff to ensure the needs of the client, employee, and company are consistently being met.
- Maintain ongoing communication and a consistent follow-up schedule with clients and families
- Work with other team members to coordinate various aspects of a client’s care
- Conduct client/CAREGiver introductions with every new client and every new CAREGiver
- Develop a Quality Assurance frequency plan to ensure each client has QA visits and calls
- Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through Quality Assurance visits
- Demonstrate open and effective communication with clients, family members, Management, colleagues, and CAREGivers.

**Lead Business Development & Sales strategies**:
Develop the on-going 12-month strategic plan to:
1. Establish plan to execute introductions and meetings with retirement home leadership teams, LTC and referral providers in the community

2. Through detailed discussions, understand challenges and needs of the above healthcare organizations

3. Develop relationships with senior management and create trust

4. Create partnership programs with healthcare organizations to gather data and provide value to home care

5. Negotiate referral partnerships or contracts **Execute sales process driven by “top-down” strategy; document all phases of sales process, including preparation, successes, diagnosis and recommendation results; manage the sales process through completion for preferred partnerships.**
- Manage the CCC to ensure they are maintaining ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
- Schedule random ride-along half days with the Client Care Coordinators.
- Ensure client/CAREGiver introductions are completed with every new client.
- Embrace the new client nurturing process and ensure its effectiveness to the highest potential.

**Additional Duties**:

- Assist the General Manager in overseeing daily operations and ensuring the smooth running of the business
- Help develop and implement strategies to improve overall performance and profitability
- Manage and motivate a team of employees, providing guidance and support as needed
- Monitor inventory levels and coordinate with suppliers to ensure adequate stock
- Handle customer inquiries, complaints, and issues in a professional and timely manner
- Assist in creating and implementing policies and procedures to maintain a safe and efficient work environment
- Collaborate with other departments to stream

  • Client Care Coordinator

    5 months ago

    Mississauga, Canada First Light Home Care Canada Full time

    **At FirstLight Home Care, we're dedicated to hiring people who have a passion for excellence. We are looking for individuals who believe in fostering teamwork and collaboration and who have a heart for helping us grow and succeed so that we can provide exceptional care and compassion to our clients every day.** **When we find these amazing professionals,...

  • Client Care Coordinator

    2 months ago

    Mississauga, Canada Spectrum Health Care Full time

    Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse servicesLiaises with clients, staff, and community partnersActs as a problem solver for clients and responds to inquiries from HCCSS and employeesReports client and staff concerns to Home Support SupervisorLiaises with the HCCSS...

  • Client Care Coordinator

    4 weeks ago

    Mississauga, Ontario, Canada Spectrum Health Care Full time

    Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse servicesLiaises with clients, staff, and community partnersActs as a problem solver for clients and responds to inquiries from HCCSS and employeesReports client and staff concerns to Home Support SupervisorLiaises with the HCCSS...

  • Client Care Coordinator

    2 months ago

    Mississauga, Canada Spectrum Health Care Full time

    Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more!  We are hiring  Full Time Client Care Coordinators  to work at our  Mississauga  office to provide exemplary service and support to our internal and external clients. Full Time...

  • Client Care Coordinator

    2 months ago

    Mississauga, Canada Spectrum Health Care Full time

    Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more!  We are hiring  Full Time Client Care Coordinators  to work at our  Mississauga  office to provide exemplary service and support to our internal and external clients. Full Time...

  • Client Care Coordinator

    5 months ago

    Mississauga, Canada Home Instead Full time

    Are you a health care professional looking to advance your career with an organization with a great reputation of providing high quality services and care to seniors? Are you are looking for greater satisfaction in the care your team provides? By joining Home Instead you will join a team of professionals who deliver without exception on every commitment they...

  • Care Coordinator

    4 weeks ago

    Mississauga, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorJoin our team at Home and Community Care Support Services as a Care Coordinator, where you will play a vital role in providing connected, accessible, patient-centred care to our clients.About the RoleAs a Care Coordinator, you will be responsible for assessing and determining patient care needs and eligibility, providing access and...

  • Care Coordinator

    4 weeks ago

    Mississauga, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorJoin our team at Home and Community Care Support Services as a Care Coordinator, where you will play a vital role in providing connected, accessible, patient-centred care to our clients.About the RoleAs a Care Coordinator, you will be responsible for assessing and determining patient care needs and eligibility, providing access and...

  • Client Care Coordinator

    5 months ago

    Mississauga, Canada Motion LP Full time

    **Consider joining us as a Client Care Coordinator if**: You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with...

  • Manager, Client Services

    7 days ago

    Mississauga, Canada Spectrum Health Care Full time

    Company Description Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more! We are hiring a  Manager, Client Care Services   to support our new integrated care programs out of our  Peel branch .  This position will work out of our  Mississauga office. Reporting to the...

  • Care Coordinator

    4 weeks ago

    Mississauga, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorJoin our team at Home and Community Care Support Services as a Care Coordinator, where you will play a vital role in delivering high-quality, patient-centered care to individuals in need.About the Role:The Care Coordinator is responsible for collaborating with patients, families, and healthcare providers to develop and implement...

  • Care Coordinator

    4 weeks ago

    Mississauga, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorJoin our team at Home and Community Care Support Services as a Care Coordinator, where you will play a vital role in delivering high-quality, patient-centered care to individuals in need.About the Role:The Care Coordinator is responsible for collaborating with patients, families, and healthcare providers to develop and implement...

  • Care Coordinator

    4 weeks ago

    Mississauga, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and healthcare...

  • Care Coordinator

    4 weeks ago

    Mississauga, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and healthcare...

  • Care Coordinator

    4 weeks ago

    Mississauga, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorJob Summary:We are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in collaborating with patients and their families to develop quality, timely, and cost-effective individual plans for service provision, based...

  • Care Coordinator

    4 weeks ago

    Mississauga, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorJob Summary:We are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in collaborating with patients and their families to develop quality, timely, and cost-effective individual plans for service provision, based...

  • Care Coordinator

    1 month ago

    Mississauga, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and healthcare...

  • Care Coordinator

    4 weeks ago

    Mississauga, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and healthcare...

  • Care Coordinator

    3 weeks ago

    Mississauga, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorWe are seeking a skilled Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing patient care needs, determining eligibility for services, and developing individual care and service plans.Key Responsibilities:Assess patient care needs and...

  • Care Coordinator

    4 weeks ago

    Mississauga, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Care CoordinatorWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and healthcare...