Faema Canada Technical Support Specialist

7 months ago


Mississauga, Canada Faema Canada Full time

**General Description of Position**

The FAEMA Canada Technical Support Specialist (FCTSS) position is focused on customer support and customer experience. In addition to providing personal service desk support to customers at our JURA Hospitality Centre, the FCTSS will learn and gain hands on experience with JURA software installations, upgrades, support, and managed services. Delivering excellent and intuitive customer support for programming, technical guidance and overall troubleshooting is essential.

**Who we are**

Faema has been a pioneer in the espresso culture in Canada for over 65 years, as importers and distributors of coffee machines and as operators of retail stores and cafes.

The key to our success resides in having a passionate team of people who go beyond expectations to provide the highest level of customer service.

**Key Attributes & Qualifications**:

- Experience working with different users - clients at all levels of technical proficiency and seniority levels.
- Excellent organizational skills in planning and prioritizing own workload and initiatives.
- Good written and verbal communication skills
- Proactive, solutions-driven, deadline-driven, and collaborative.
- Responsible and always wanting to do “The Right Thing, The Right Way.”
- Creative with solutioning to troubleshoot and solve tough problems.
- Fluent in English, both oral and written.

**Responsibilities**:

- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions.

**Job Types**: Full-time, Permanent

Pay: From $21.00 per hour

**Benefits**:

- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person


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