Bilingual Technical Support Specialist

4 weeks ago

Mississauga, Canada Match Retail Full time

Overview:
**Job Title: Bilingual Technical Support Specialist**

Reporting to: IT Director

Salary Range: $55,000 - $65,000 CAD

Location: Mississauga, Ontario, Canada (In office)

Number of Openings: 2

**Job Type**: 1 Full-Time Permanent/ + 1 Full-Time Contract (12 months)

**Overview**:
Are you seeking a dynamic role that keeps you engaged every day? If you're an IT professional looking for a departure from the mundane corporate IT environment, then this opportunity might just be your perfect fit. As a Bilingual Technical Support Specialist, you'll play a crucial role in ensuring seamless IT services and systems for our corporate and field employees. We thrive in a dynamic environment and seek individuals who are quick-thinking, proactive, and possess strong communication skills, integrity, and sound judgment.

**Role & Responsibilities**:

- Deliver exceptional day-to-day hardware and software technical support to our employees across North America.
- Identify, analyze, and resolve hardware and software issues promptly.
- Conduct hardware and software installations, with a focus on setting up and decommissioning computers for new hires and departures.
- Maintain and update internal trouble ticketing systems, documentation, and inventory.
- Escalate issues to appropriate levels of support when necessary.
- Take ownership of the technology experience within your local office, collaborating with management on initiatives to enhance user experiences and promote enthusiasm for our workspace.

**Qualifications**:
**_
Technical Skills/Abilities:_**
- Proficiency in troubleshooting hardware issues and conducting computer/systems diagnostics.
- Basic understanding of networking fundamentals (TCP/IP, Subnetting, DHCP, etc.).
- Familiarity with Windows and macOS troubleshooting, including operating systems, settings, and file permissions.
- In-depth knowledge of Microsoft Office suite usage and troubleshooting.
- Understanding of Windows Server platform fundamentals (Active Directory, Group Policy, File Access Control Lists, etc.).
- Familiarity with MDM fundamentals for macOS/iOS/iPadOS.
- Ability to troubleshoot issues within the Adobe Creative Cloud suite.
- Industry certifications such as CompTIA, Security+, Microsoft 365, etc.

**_
- 2-3 years of experience in the IT field, preferably in a Retail/field settings.
- Bilingual proficiency in French and English.
- Confidence in expanding technical knowledge and proposing ideas to enhance user experiences.
- Dependability in seeking solutions to challenging issues and delivering results.
- Effectiveness in task prioritization and communication of project statuses to both staff and IT teams.
- Strong interpersonal skills to build relationships with users and external partners, effectively addressing their concerns.
- Attention to detail to ensure accurate completion of tasks, including documentation/inventory updates and timesheet management.

**About Match Retail**:
Match Retail is certified as a Great Place to Work® in Canada, recognized for the high level of trust employees have in their leaders, their pride in their work, and their enjoyment of colleagues. At Match Retail, trust underpins our innovation, agility, resilience, and efficiency, as we firmly believe that our people are our greatest asset, shaping the way we operate.

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