Technical Support Specialist

6 months ago

Mississauga, Canada BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Your role at Baxter**:
As a Technical Support Specialist, your role will involve providing expert assistance to customers, addressing their inquiries on our medical devices. You will need to troubleshoot any issues they may encounter, and deliver exceptional support to ensure their satisfaction. You will also be responsible for maintaining accurate records of customer interactions.

**What you'll be doing**:

- Provide mechanical and electrical troubleshooting, technical information, and determine requirements for satisfying internal and external customer interactions.
- Responsible for contacting and order management. This includes documenting and handling all capital customer interactions and capital field service work order requests.
- Update and follow-up via calling customers for final resolution, and customer satisfaction pertaining to their initial contact.
- Review service part orders in Order Management System.
- Document and track engineering part returns for failure analysis within the system.
- Provide support to field service, marketing, and sales team on new development, releases, upgrades, modification projects, and document reviews on products.
- Read, analyze, and interpret technical service manuals, technical bulletins, blue prints, and electrical schematic diagrams.
- May need to travel within U.S. & Canada for training.

**What you'll bring**:

- 2+ years of electrical and mechanical troubleshooting of medical devices or equivalent experience
- Technical call center help desk experience.
- Strong verbal and written communication skills
- Basic Computer literacy with understanding of word, excel, and PowerPoint.
- ** Bilingual in English & French required**

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

111570

  • Technical Configuration Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Rise Technical Full time

    Rise Technical - Exciting Role for a Technical Configuration SpecialistBased in Mississauga, Ontario, we are seeking an experienced Technical Configuration Specialist to join our team. This is a fantastic opportunity to develop your career and work with industry-leading technology.About the Role:Assist in the creation and management of technical...

  • Technical Support Specialist

    2 weeks ago

    Mississauga, Canada Hikvision Canada Full time

    **OUR COMPANY**: Hikvision is a world leading IoT solution provider with video as its core competency, and manufactures an extensive suite of comprehensive products and solutions for a broad range of vertical markets. As a full service, end-to-end security solutions provider, Hikvision Canada Inc. employs many experienced professionals across the country....

  • Technical Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Employment and Social Development Canada Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team in Mississauga, ON. The successful candidate will provide technical assistance and support to users, troubleshoot issues, and perform backup and recovery operations.Key ResponsibilitiesProvide access to computer networksAnalyze and report on the performance of computer...

  • IT Technical Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Romet Limited Canada Full time

    Job Summary:We are seeking a highly motivated and detail-oriented IT Technical Support Specialist to join our team at Romet Limited Canada. As an integral part of our technology department, you will provide top-notch technical support to ensure seamless operations of our systems and devices.About the Role:As an IT Technical Support Specialist, you will be...

  • Technical Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada OpTalent | Ontario | Recruitment Full time

    OpTalent | Ontario | Recruitment is seeking a skilled Technical Support Specialist to join their team in Mississauga. About the RoleThe Technical Support Specialist – Level 2 will provide tier 2 level support for end users, focusing on delivering top-notch customer service and ensuring a seamless user experience. This role is ideal for someone who thrives...

  • Technical Support Specialist

    3 months ago

    Mississauga, Canada Staffing Choices Full time

    **Location**:Mississauga **Company Overview**: Join a global leader in vacuum technology! Our client, a dynamic and innovative family-owned business with over 3,500 professionals across 44 countries, is looking for a **Technical Support Specialist** to join their Canadian team. With direct OEM presence in Canada and four locations across the country...

  • Technical Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada WEBISH Full time

    At Webish, we are seeking a skilled Technical Support Specialist to join our team. This role is perfect for an individual who enjoys troubleshooting and providing solutions to technical issues.About the RoleWe offer a competitive salary of $45,000 - $60,000 per year, depending on experience, as well as a range of benefits including flexible work arrangements...

  • Technical Support Specialist

    11 hours ago

    Mississauga, Ontario, Canada KMH Cardiology Centres Inc. Full time

    Job OverviewKMH Cardiology Centres Inc. is seeking a skilled Technical Support Specialist to join our team. This role will be responsible for providing exceptional technical support to our users, ensuring their systems and applications are functioning effectively.

  • Technical Network Support Specialist

    6 days ago

    Mississauga, Ontario, Canada Dreams Network & Technology Inc Full time

    Job Title: Technical Network Support SpecialistAt Dreams Network & Technology Inc, we are seeking a skilled Technical Network Support Specialist to join our team. This is a permanent position with opportunities for growth and development.About the Role:This role involves providing technical support and maintenance for our network infrastructure, ensuring...

  • Technical Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Equip Exports Canada Inc. Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Equip Exports Canada Inc.ResponsibilitiesProvide technical assistance to users experiencing difficulties with computer systems and software.Research and implement solutions by consulting user guides, technical manuals, and other documents.Offer advice and training to...

  • Technical Support Specialist

    6 days ago

    Mississauga, Ontario, Canada Ishay Technologies Full time

    At Ishay Technologies, we are looking for a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our users.About the RoleWe are seeking a highly motivated and detail-oriented individual who is passionate about...

  • IT Technical Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada DIGI Technologies Full time

    Job Description:DIGI Technologies is seeking an experienced IT Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and support to users in response to identified difficulties with computer systems, networks, and applications.Key Responsibilities:Give access to computer networksReport on the...

  • IT Technical Support Specialist

    2 months ago

    Mississauga, Canada KIA Motors Full time

    **Description** **The Technical Support Specialist is for the first and second levels of technical support and troubleshooting. This is to include but is not limited to; Setup and configure new computer for new users using OS deployer (ManageEngine) image server, setup new user in Windows Active directory, setup and troubleshoot printers’ issue, setup...

  • Technical Support Specialist

    2 months ago

    Mississauga, Canada Cyber CSI Full time

    cyberCSI is a privately held company headquartered in Santa Clara, California. We are experts in providing scalable, cost-effective IT outsourcing solutions and have consistently demonstrated that we can effectively reduce the large financial costs of managing IT environments. We have successfully been managing the IT operations of Fortune 500 and SMB...

  • Bilingual Technical Support Specialist

    6 months ago

    Mississauga, Canada Match Retail Full time

    Overview: **Job Title: Bilingual Technical Support Specialist** Reporting to: IT Director Salary Range: $55,000 - $65,000 CAD Location: Mississauga, Ontario, Canada (In office) Number of Openings: 2 **Job Type**: 1 Full-Time Permanent/ + 1 Full-Time Contract (12 months) **Overview**: Are you seeking a dynamic role that keeps you engaged every day? If...

  • Technical Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Symcor Full time

    About the Role:Symcor is seeking a skilled Technical Support Specialist to provide exceptional service desk support for internal and external customers enterprise-wide.Key Responsibilities:Deliver first-level technical assistance through various contact methods, including telephone, email, chat, and self-portal.Ensure incidents are resolved promptly and...

  • Technical Support Specialist for IT Infrastructure

    4 weeks ago

    Mississauga, Ontario, Canada Synergy IT Solutions Inc. Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Synergy IT Solutions Inc. in the permanent role of Technical Support Analyst. The successful candidate will provide exceptional technical support and assistance to our clients, ensuring seamless operations of their systems and networks.About the JobType:...

  • Technical Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Dexian Full time

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team in Mississauga. As a key member of our technical support team, you will be responsible for providing top-notch support to our applications, ensuring swift resolution of issues and meeting service-level expectations.Key Responsibilities:Application Support: Provide...

  • Technical Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada goeasy Ltd Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our IT team in Mississauga. As a key member of our infrastructure support team, you will be responsible for providing exceptional technical assistance to clients and corporate office staff.Key ResponsibilitiesRespond to Level 1/2 problem tickets escalated by Service Desk...

  • Configuration Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Rise Technical Full time $55,000 - $60,000

    Industrial Configuration ExpertiseRise Technical seeks a skilled Configuration Analyst to join our expanding team. This exciting opportunity is ideal for a Spanish-speaking professional with an engineering background and experience in ERP systems.Key Responsibilities:Interpret CAD drawings and manage documentationGenerate and control part numbers, as well as...