Administrative Support I

2 weeks ago


Quebec City, Canada Intact Full time

**Agent Soutien Administratif I -Support aux opérations Indemnisation (SOI)**

**Emplacement: St-Hyacinthe, 2020, Anjou, Québec**

**Rôle**:
Afin de contribuer à l'efficacité de l’équipe d’indemnisation et d'assurer la satisfaction de la clientèle, l’Agent Soutien Administratif I devra effectuer les tâches administratives reliées aux dossiers de réclamations en faisant appel à son jugement et à l'interprétation des données et ce, sous une étroite supervision.

**Responsabilités principales**:

- Traiter et effectuer efficacement des tâches administratives ainsi que les suivis s’y rattachant dans les divers systèmes informatiques afin de supporter l’ensemble des intervenants du service de l’indemnisation en:

- Effectuant de la saisie de données dans les systèmes;
- Complétant des formulaires;
- Gérant la documentation électronique et papier;
- Faisant des recherches diverses;
- Répondant aux demandes de différents intervenants internes et externes;
- Assimilant des nouvelles tâches;
- Assurant le transfert de connaissance à l’intérieur de l’équipe SOI;
- Assistant ses collègues en cas de besoin;
- Participant activement au besoin lorsqu’une situation de conflagration (CAT) est déclarée et ce tout en gardant à l’esprit notre engagement envers nos clients.

**Niveau de scolarité mínimal requis**:

- DES

**Expérience spécifique**:

- Bureautique (atout)
- Bilinguisme (atout)
- Assurances de dommages (atout)
- Centre d’appels (atout)

**Qualités requises**:

- Viser l'excellence dans l’exécution de son travail
- Avoir une ouverture aux changements et une facilité d'adaptation
- Travailler dans un contexte de livrables établis et serrés
- Établir les priorités dans son travail de façon à maintenir un équilibre entre la qualité et la quantité



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