Support Agent, Product Administration

3 weeks ago

Quebec City, Canada Desjardins Full time

Temporary position for 12 months

This posting is intended primarily for unionized employees covered by the AESF - Québec certification of the Services and Operations, Investment Products vice-presidency

As a product administration support agent, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You perform administrative, office and other tasks and processes to help your unit achieve operational objectives and carry out initiatives in accordance with the detailed directives in place. The ability to drive results is therefore essential. You help process and analyze information related to your line of work, solve problems and prepare recommendations, tailoring your approach as needed. You help users use tools and systems effectively. More specifically, you will be required to:
- Carry out the unit’s operational and administrative processes- Analyze, produce and revise reports and statistics. Carry out administrative, operational and quality control measures, following up as needed- Carry out administrative tasks, including data entry, extraction, processing, compilation and coding- Provide information about the policies, programs and processes in your field- Prepare and revise presentations and related documents.

What we offer*- Competitive salary and annual bonus- 4 weeks of flexible vacation starting in the first year- Defined benefit pension plan that provides predictable, stable income throughout retirement- Group insurance including telemedicine- Reimbursement of health and wellness expenses and telework equipment

What you bring to the table- General college diploma in administration- A minimum of one year of relevant experience- Please note that other combinations of qualifications and relevant experience may be considered- Knowledge of French is required- Advanced intermediate proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Drive results, Situational adaptability

LI-Hybrid

Trade Union

DGOPP-QC-FISA

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Family

Administration (FG)

Unposting Date

2024-05-30

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