Support Agent

3 weeks ago

Quebec City, Canada Desjardins Full time

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-05

As a Product Administration Support Agent, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts.

You perform administrative, office and other tasks and processes to help your unit achieve operational objectives and carry out initiatives in accordance with the detailed directives in place. The ability to drive results is therefore essential.

You help process and analyze information related to your line of work, solve problems and prepare recommendations, tailoring your approach as needed. You help users use tools and systems effectively.

General Information on the Position

Main responsibilities- Carry out the unit’s operational and administrative processes- Analyze, produce and revise reports and statistics. Carry out administrative, operational and quality control measures, following up as needed- Carry out administrative tasks, including data entry, extraction, processing, compilation and coding- Provide information about the policies, programs and processes in your field- Prepare and revise presentations and related documents.

Other working conditions- Workplace: The work arrangement for the position is hybrid work with 2 mandatory days per month and other days available to meet operational requirements- Temporary work : scheduled to end on March 01, 2024- Other relevant information: This posting is primarily intended for unionized employees under the jurisdiction of the SSEA - Quebec in the Services and Operations, Investment Products Vice Presidency- Number of jobs available: 1

**Qualifications**:
- General college diploma in administration- A minimum of one year of relevant experience- Administrative experience in investment funds and fixed income securities (an asset)

Please note that other combinations of qualifications and relevant experience may be considered- Canadian investment fund or securities trading courses (an asset)- For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge- Knowledge of products and services related to the job (an asset)- Upper intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients (level 4)

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Drive results, Situational adaptability

Work Location

1150, rue de Claire-Fontaine Québec

Trade Union

DGOPP-QC-FISA

Unposting Date

2023-02-9

Job Family

Administration (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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