Client Specialist

6 months ago

Toronto, Canada London Stock Exchange Group Full time

AlphaDesk is LSEG's Order and Portfolio Management Software. AlphaDesk develops and supports the software for hedge funds and asset managers globally. We are a complementary team with good technical skills, and the quality of our software and client services is at the core of our business.

Our clients use AlphaDesk to handle their trading, monitoring, and reporting of their investments. Clients value our ability to integrate with their custodians and third parties for trade reporting and reconciliation globally. We are responsive and efficient in delivering integrations and it is one of the strengths of our overall offering. Our integrations team is responsible for our continued success in this area.

We are seeking a capable, motivated, and responsible individual who thrives on challenges to be part of our team. In this role you will be part of a team overseeing all aspects of AlphaDesk counterparty integrations which include configuration, certification, support, and maintenance of our connections with third party vendors. The technical aspects of this job include, but are not limited to, development of trade reports in C# & SQL, file transfer encryption protocols, and ETL construction using in house tools and Regex.

**Responsibilities**:

- Connect and configure technical integrations between AlphaDesk software and custodians, administrators, and vendors globally
- Partner with implementation team to complete integrations for new clients launching on AlphaDesk
- Respond to and manage ad hoc changes to client connections due to client business changes
- Resolve issues from client services for sophisticated integrations issues in production
- Partner with development team to expand AlphaDesk capabilities - eg new ETL processes, reporting and reconciliation capabilities
- Contribute to our industry leading support as part of our distributed team

**Requirements**:

- An undergraduate degree, preferably with a major in computer science, information technology, engineering, science, or equivalent experience
- Experience working directly with internal/external clients
- Solid grasp of SQL and C# is an asset
- Familiarity with file transfer and encryption protocols is a plus
- Ability to communicate effectively with clients and colleagues
- Phenomenal teammate with a consultative approach to problem solving
- Willingness to learning emerging technologies and new software
- Good time management skills, and ability to work effectively under time constraints

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership **, **Excellence **and **Change **underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Job ID R0086736

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