Bilingual Client Services Specialist

4 days ago

Toronto, Canada Questrade Financial Group Full time

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

NOC 64400

What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Hybrid and flexible work arrangements
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Bilingual Client Services Specialist (Mandarin/English). Could It Be You?
The purpose of the Client Services Specialist is to develop a positive client experience by understanding and responding to clients’ enquiries quickly, professionally and accurately.
As the primary point of contact for our clients, the Client Services Specialist must provide exemplary customer service and recognize opportunities to proactively position other Questrade products and services to better meet the client’s needs.
What’s it like working as a Bilingual Client Services Specialist (Mandarin/English) at Questrade?
**They respond to a variety of client issues including**: account inquiries, transaction inquiries, product inquiries and technological assistance.
In addition, the Client Services Specialist may contact clients directly to advise of issues in their accounts or to follow up on other concerns.
Need more details? Keep reading
**In this role, responsibilities include but are not limited to**:

- Effectively and efficiently manage each client interaction from first contact to resolution;
- Provide technical support to clients on Questrade’s various trading software platforms;
- Presenting value added solutions (including products, tools and resources) in addition to exploring opportunities relevant to the client;
- Resolve client problems in a professional manner, escalating issues as required;
- Keep current on Questrade’s products, services, programs, policies and procedures;
- Participate in team meetings and workshops.

So are YOU our next Bilingual Client Services Specialist (Mandarin/English)? You are if you
- Have a post-secondary degree/diploma in related field
- Are flexible to work rotating 8-hour shifts
- Your written and spoken English and Mandarin is impeccable, and your communication skills are highly polished.

Additional kudos if you
- Have completed Canadian Securities Course (CSC)

Some more information you might want to know...
- The shifts will be scheduled 5 days per week, not exceeding 40 hours in total; however, the working hours/days of the week may fluctuate from one week to another.
- The 8-hour shifts will be scheduled between 7:30 am-10 pm on Mondays-Fridays (working in the office) and 10 am-6 pm on Saturdays & Sundays (working from home if scheduled for a weekend shift), including statutory holidays.

Sounds like you? Click below to apply
LI-HT1
LI-On-site

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

  • Bilingual Client Services Specialist

    4 days ago

    Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Bilingual Client Services Specialist

    7 days ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our...

  • Client Care Specialist

    7 days ago

    Toronto, Canada Gateway Services Inc Full time

    **Client Care Specialist - Bilingual** **ABOUT GATEWAY SERVICES INC.**: Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America,...

  • Bilingual Client Services Specialist

    9 hours ago

    Toronto, Canada Questrade Financial Group Full time

    Bilingual Client Services Specialist (French/English) Toronto, ON, Canada Req #1059 Thursday, June 27, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward,...

  • Bilingual Client Services Specialist

    3 weeks ago

    Toronto, Canada Questrade Financial Group Full time

    Bilingual Client Services Specialist (French/English) Alberta, Canada ● New Brunswick, Canada ● Newfoundland, Newfoundland and Labrador, Canada ● Nova Scotia, Canada ● Saskatchewan, Canada ● Toronto, ON, Canada Req #1059 Friday, May 24, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more...

  • Bilingual Client Services Specialist

    1 month ago

    Toronto, Canada Questrade Financial Group Full time

    Bilingual Client Services Specialist (French/English) Alberta, Canada ● New Brunswick, Canada ● Newfoundland, Newfoundland and Labrador, Canada ● Nova Scotia, Canada ● Saskatchewan, Canada ● Toronto, ON, Canada Req #1059 Friday, May 24, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more...

  • Bilingual Client Services Specialist

    1 month ago

    Toronto, Canada Questrade Financial Group Full time

    Bilingual Client Services Specialist (Mandarin/English) 5700 Yonge St, North York, ON M2M 4K2, Canada ● Toronto, ON, Canada Req #1060 Monday, April 29, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is...

  • Bilingual Client Services Specialist

    3 weeks ago

    Toronto, Canada Questrade Financial Group Full time

    Bilingual Client Services Specialist (Mandarin/English) 5700 Yonge St, North York, ON M2M 4K2, Canada ● Toronto, ON, Canada Req #1060 Monday, April 29, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is...

  • Bilingual Client Services Specialist

    2 days ago

    Toronto, Canada Questrade Financial Group Full time

    Bilingual Client Services Specialist (Mandarin/English) 5700 Yonge St, North York, ON M2M 4K2, Canada ● Toronto, ON, Canada Req #1060 Tuesday, June 25, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is...

  • Claims Specialist

    7 days ago

    Toronto, Canada WCG Services Full time

    **Who we’re looking for**: **Claims Specialist (Bilingual)** **Program**: RSVP **Status**: Permanent, Full-Time **Location**:Work from Home in Canada Like WCG, you believe in the power of work to transform lives. As Claims Specialist, you’ll be responsible for answering client telephone inquiries about their claims, processing claims, and invoicing...

  • Bilingual Client Service Specialist, Accident and

    2 months ago

    Toronto, Canada Chubb INA Holdings Inc. Full time

    Job Requirements Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its...

  • Bilingual Client Service Specialist

    2 months ago

    Toronto, Canada Legal Aid Ontario Full time

    Union: OPSEU - Job Number: J0623-0717 - Job Title: Bilingual Client Service Specialist (12 months) - Job Type: Contract - Contract Duration: 12 months - City, Province, Country: Toronto, Ontario, Canada - Job Location: Toronto - Job Category: Customer Service / Customer Associates - Role Designation:- Open Positions: 5 - Posting Date: June 30, 2023 - Closing...

  • Bilingual Client Service Specialist

    7 days ago

    Toronto, Ontario, Canada Tangerine Full time

    Requisition ID: 185097Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal...

  • Bilingual ( English/French ) Client Service Content Management Specialist / Financial Services

    1 month ago

    Old Toronto, Canada Dean Group Full time

    Bilingual ( English/French ) Client Service Content Management Specialist / Financial Services Position: Bilingual (EN/FR) Content Management SpecialistType: Hybrid (1-2 days on site)Location: Downtown Toronto OR Downtown MontrealIndustry: Financial ServicesThe Company and The Role:Our client is a Canadian owned leadingfinancial services firm downtown.They...

  • Bilingual ( English/French ) Client Service Content Management Specialist / Financial Services

    1 month ago

    Old Toronto, Canada Dean Group Full time

    Bilingual ( English/French ) Client Service Content Management Specialist / Financial Services Position: Bilingual (EN/FR) Content Management SpecialistType: Hybrid (1-2 days on site)Location: Downtown Toronto OR Downtown MontrealIndustry: Financial ServicesThe Company and The Role:Our client is a Canadian owned leadingfinancial services firm downtown.They...

  • Bilingual ( English/French ) Client Service Content Management Specialist / Financial Services

    1 month ago

    Old Toronto, Canada Dean Group Full time

    Bilingual ( English/French ) Client Service Content Management Specialist / Financial Services Position: Bilingual (EN/FR) Content Management SpecialistType: Hybrid (1-2 days on site)Location: Downtown Toronto OR Downtown MontrealIndustry: Financial ServicesThe Company and The Role:Our client is a Canadian owned leadingfinancial services firm downtown.They...

  • Bilingual ( English/French ) Client Service Content Management Specialist / Financial Services

    1 week ago

    Old Toronto, Ontario, Canada Dean Group Full time

    Bilingual ( English/French ) Client Service Content Management Specialist / Financial Services Position: Bilingual (EN/FR) Content Management SpecialistType: Hybrid (1-2 days on site)Location: Downtown Toronto OR Downtown MontrealIndustry: Financial ServicesThe Company and The Role:Our client is a Canadian owned leadingfinancial services firm downtown.They...

  • Bilingual (French/english) Client Services

    2 months ago

    Toronto, Canada Thrive Career Wellness Inc Full time

    **Bilingual (French/English) Client Services Specialist** Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to great tools to help them Thrive. As a **Bilingual...

  • Bilingual (French/english) Client Services

    21 hours ago

    Toronto, Canada Thrive Career Wellness Inc Full time

    **Bilingual (French/English) Client Services Specialist** Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to great tools to help them Thrive. As a **Bilingual...

  • Client Relationship Specialist

    1 week ago

    Toronto, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...