Bilingual Client Content Specialist

3 days ago

Toronto, Canada Cision Full time

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

Our Customer Content Specialist team consists of supportive and goal-driven professionals who are dedicated to helping our client base find success through our diverse portfolio of communications solutions.

In this role, specialists will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team, our specialists are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs. Specialists also offer recommendations on content best practices to help increase engagement and visibility.

PR Newswire supports specialists through career progression and personal growth opportunities as they advance within the role. Together, we encourage growth, celebrate success, and work toward always becoming a better partner for our clients. We take pride in our service and support of one another.

**Essential Functions**:

- This job receives, formats and processes client press releases to distribute to the media and other recipients accurately and in a timely manner while ensuring company standards and objectives.
- Key Accountabilities- 1. Orchestrates and executes the efficient processing of client press releases including but not limited to; receives and validates content to ensure compliance with content acceptability guidelines, formats pictures, videos, validates hyperlinks and edits / modifies press releases on the website (CMS) in English and French- 2. Disseminates press releases to the media via Canada Newswire distribution networks.- 3. Posts press releases on various platforms inclusive of Social Media sites.- 4. Coordinates international distribution of press releases with our international affiliates.- 5. Acts as the point of contact for clients requesting distribution and translation services. Provides advice to clients as appropriate.- 6. Work on and lead special projects (certificates, SEO counseling, etc.)- 7. Performing QAs for content written by junior team members- 8. Dispatches and assigns client requests to the CCS team based on priority level (rotating basis).- 9. Assists in onboarding/training new clients on the Online Member Centre platform (after hours support).- 10. Partners with internal stakeholder teams to mitigate and resolve customer service challenges.- 11. Performs other duties as required.**Qualifications**:

- College Diploma or post-secondary certificate in Journalism, Writing, Communications/PR or a related field is required.
- Minimum of 3 years of experience in customer service and/or coordination is required, with some experience in an editing role and an understanding of Canadian media landscape preferred.
- Basic knowledge of media communication such as earned, owned and paid media.
- Working knowledge of MS Office (including Excel, Word and Outlook) and basic knowledge of a CRM. Basic knowledge of HTML, Acrobat and Photoshop is an asset.
- Strong attention to detail, customer service and interpersonal skills required with a strong ability to perform tasks under pressure with tight deadlines.
- Solid oral and written communication skills, with in depth knowledge of grammar to edit press releases.
- Sales experience/training is an asset.
- Fluent in both English and French (asset in Toronto).

**What we are looking for**:

- Fluent in both English and French (mandatory)
- Work Schedule: Tuesday-Saturday, 1 PM - 10 PM ET, with a 20% differential for weekend and evening shifts.

**Additional information**:

- Contacts
- Manager, Client Content Services: To share/escalate difficult situations.
- Client Content Specialists: To share and confirm information.
- Sales team: To confirm client contract details and possible discounts.
- Language Coordinator: To confirm client translation request.
- Regulatory Filing Specialists: To confirm filing requests.
- Accounting team: To answer billing questions.
- Multimedia team: To coordinate multimedia project.
- Product team: To enquiry about our service offering.
- International affiliates: Cleveland, London, Shanghai - Cision colleagues - To coordinate international distribution.
- IT: To share technical issues.
- Client Success team: To discuss new clients - weekly.
- External Contacts- Clients: To confirm receipt of press release, answer questions, advise on best practices, and pitch services

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