Client Migration Specialist

3 months ago

Toronto, Canada SAP Full time

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Objective & Purpose**

Under moderate supervision, the Client Migration Specialist is responsible for contractual compliance and retirement programs. This often involves assisting customers in ensuring their contractual Agreement is compliant with both SAP and regulatory policies. Will assist customers in decision making for moving off our retiring solutions and deciding on the best path for migrating to a replacement product. This position will serve as a partner and advocate for named accounts to ensure the highest levels of on-going retention and satisfaction. The Client Migration Specialist will setup conference calls with the appropriate client stakeholders to communicate and complete the change. Client Migration Specialists report to a director level. Client Migration Specialists will also be involved with the strategic project management of ongoing and future compliance and migration efforts.

**Job Specific Specialized Knowledge & Skills**
- Ability to analyze a situation, define key objectives, and recommend strategies and action plans.
- General understanding of business, financial systems and organizational decision-making.
- Strong written and verbal communication skills, including negotiation skills.
- Demonstrated aptitude to assess and analyze issues/data and develop or implement appropriate plan to resolve.
- Must possess a client-focused attitude with the ability to act as a client advocate when escalating and resolving issues.
- Ability to plan and manage high profile projects and possess ability to engage and interact with internal teams.
- Ability to give presentations to small and large groups of people.
- Advanced Microsoft Office (particularly Excel) skills.

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 403671 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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