Regional Manager

6 months ago

Burnaby, Canada 123Dentist Full time

123Dentist is Canada's oldest and largest dentist-owned network of dental practices with more than 400 locations nationwide and more than 6,000 employees and growing. We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including accounting, HR, marketing, as well as supply & equipment procurement.
- By leveraging our unmatched management experience, marketing expertise and state-of-the-art technologies, we allow dentists to take advantage of a practical and effective alternative to practice ownership and focus on what they're best at - being a dentist
- **What we are offering**:

- Rewarding and very competitive compensation package (including a comprehensive benefits plan)
- Potential annual bonus (based on performance)
- Continual learning opportunities and professional development training to grow your talent and realize your leadership and management potential
- Opportunity to take ownership in driving the business operations of the dental practices
- Strong, collaborative team of Regional Managers to share ideas and resources and truly support one another

**Responsibilities and Duties**:

- Accountable for all aspects of practice operations, including but not limited to achieving revenue and profit targets, accounts receivable management, conducting monthly reviews / audits and overseeing office expenditure
- Oversee and ensure all expenses, including use of OT, procurement hiring, and all other costs/expenses are aligned with 123Dentist policy (i.e. Proper documentation, approval from director/managing dentist, etc.)
- Reports to Regional Director, through weekly touchpoints to provide information, details and summaries of practice operations, as well as receive feedback and coaching to help meet weekly and monthly targets
- Ensure that all ordering of supplies are necessary items for operations
- Ensure all daily batches and deposits are accurate and submitted daily
- Audit patient scheduling system and process to ensure maximum productive scheduling and proper insurance linking
- Manage customer service delivery through setting appropriate goals, targets and overall expectations for the practice team
- Regular to frequent practice presence depending on the needs of the practice to provide appropriate levels of support and guidance to the team, specifically the managing dentist and office manager
- Maintain regular, productive communication with all managing dentists, associate dentists, specialists and office managers
- Address all HR related issues based on policies and processes implemented by the HR Team, using conflict resolution methods when needed to reinforce 123Dentist culture and a working team harmony
- Work with the Talent Acquisition to support recruitment and retention of clinical and administrative staff
- Any other duties as assigned by your leader or Executive

**Education, Credentials, Qualifications**:

- 3-5 years in regional/district dental operations management (managing a group of dental offices) or 5-8 years of experience in dental practice management at a high-volume well-established dental office
- Financial and marketing knowledge within the dental industry and demonstrated ability to increase sales and grow the dental practice(s)

**Required Skills & Abilities**
- Exceptional relationship management skills to build bridges and eliminate any gaps between partner dentists and clinical staff
- Strong written and oral communications skills with ability to clearly articulate strategies, plans, and processes in order to ensure everyone is on the same page
- Demonstrated ability to excel within a fast-pace, deadline-driven, diverse organizational environment and ability to manage multiple priorities and tasks simultaneously
- Ability to travel between various locations to reinforce 123Dentist culture and improve work environments
- Highly proficient in MS Office (Excel, Word, and Outlook, in particular) and usage of computer
- General understanding of basic bookkeeping and accounting journal entries
- Organized and self-driven; can work well independently and as part of a team

123Dentist is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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