Regional Manager, Emergency Security Management

3 months ago

Burnaby, Canada Xpera Risk Mitigation and Investigation LP Full time

Company:
Xpera Risk Mitigation and Investigation LP

Regional Manager, Emergency Security Management - Full Time (Burnaby, British Columbia, Canada)

The Regional Manager is the primary senior point of contact between the client and the team on each account for which they are responsible. They work closely with their team and act as a mentor to those they supervise. The Regional Manager is ultimately responsible for ensuring that the client receives quality service in a timely fashion and within the budget limitations. The Regional Manager is also in collaboration with the sales team and senior management team responsible for developing the region’s client base and sells all of our primary services, maintaining quality and relationships within the region in line with the annual business development plan.

This is full time role, based in Burnaby, British Columbia.

Responsibilities:

- Develop continuous sales
- Respond to our client’s requests with a quick, flexible, and operational approach that is based on sound strategy and that includes the client in the operational experience
- Take responsibility for the final product our company delivers to the client
- Be a team leader and provide coaching and mentoring to staff
- Fully versed in all divisional policies and procedures, and ensures the staff acknowledge and abide by them during the execution of their duties and responsibilities as an employee
- Operational project delivery for large projects and industrial disputes
- Development and expansion of business opportunities including: identifying opportunities; preparation and delivery of presentations; innovation and solutions to client issues; and sales and marketing
- Assist the Director in the development of a skilled and dedicated team of professionals
- Control of operational plans for the control of budget spending, service efficiency, quality and customer service
- Presenting weekly (or as required) reports or data to the Director for operational matters
- Assist the Director with short-term and long-term plans and programs, together with supporting budget requests. Complete objectives and procedures governing the performance of assigned activities. Issue objectives to subordinates and reviews objectives (performance reviews)
- Any other reasonable duty expected by senior management
- Working in close liaison with managers representing different service lines

Education:

- Post-secondary diploma or degree in related field, accompanied with security guard or investigation training and work experience, equivalencies may be considered
- Experience in security planning and assessments an asset

Professional/Technical Certification or Licenses:

- Possess a valid Security Guard License
- First Aid and CPR certification is an asset
- Valid Driver's License required

Job Knowledge or Work Experience:

- 7-10 years’ experience in a Security Management role
- Excellent listening, reading and administration skills, well organized and detail oriented
- Excellent communication skills (verbal and written English, a second language may be an asset)
- Proven ability to motivate, inspire and lead a team
- Goal-oriented to achieve targets through self-motivation, persistence and determination
- An analytical thinker with advanced problem solving skills
- Possesses up-to-date knowledge of the marketplace
- Ability to build and maintain relationships; customer service oriented
- Proficiency in MS Office products including: Excel, Word and PowerPoint
- Knowledge of TrackTik is an asset

Environment/Working Conditions:

- Ability to walk up to 10 kilometers on site and stand for long periods of time
- Must be willing to travel between sites throughout the province
- Compensation: $65,000 - $80,000 plus bonus, allowances, e-flex benefits, and RRSP matching

Unsolicited Outreach Statement - Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third

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