Regional Manager

6 months ago

Burnaby, Canada Modern Beauty Full time

**Modern Beauty Supplies was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with more than 40 stores across Canada, with services available to clients across the country. At Modern, we are the exclusive distributor of numerous product lines recognized globally, including Moroccanoil, Keune, Unite, and more Just recently, we have been awarded Canada’s Best Managed Company for our continuous expansions, progressive thinking, and our ability to accommodate our growing client base while ensuring our employees are treated like family.**

We are looking for a positive, flexible, and reliable **Full-Time Regional Manager** with excellent interpersonal skills to support the operations of our company retail locations in **Lower Mainland, British Columbia**.

If you are passionate about management and would like to give your contribution in creating a great company culture, this is the right position for you Your job will be to provide support and guidance to over 40+ employees. In this position, your primary duty will be to ensure all employees adhere to company policies and procedures while maximizing our sales and profitability. You are also responsible for developing the stores to be successful and grow through clearly defined goals and constructive feedback.

**Duties & Responsibilities**:

- Act as a liaison between Head Office and various store locations by making regular visits to stores, plan visits to remote locations a minimum of two (2) times per year
- Coordinate with, report and make recommendations to management in order to grow market share, improve customer experience and drive growth
- Monitor and analyze business trends across stores within district; develop and implement plans to maximize sales and meet or exceed goals for all Key Performance Indicators including sales, SPIFFS, wages, expense control, and store contribution
- Encourage all team members to participate and hit all sales goals, contests, SPIFFS and other incentives through understanding promotions/sales, product knowledge, and customer service
- Protection of Intellectual Property and other confidential information such as store sales, staff performance, compensation and company strategies
- Ensure all team members across all stores in your district are adhering to company standards by having an excellent understanding and enforcing The Company Policy & Procedures, Company Handbook and embracing the Modern Store Code
- Regularly audit staff purchases, credits and discounts to ensure they are used as intended
- Ensure protection of company property by managing loss prevention within the district
- Responsible for approving schedules, ensuring adequate shifting, while managing number of staff on to keep costs appropriate to sales to avoid over or under-staffing situations
- Hiring employees, reducing employee turnover and managing wages in collaboration with Human Resources department
- Retain your team members by nurturing their potential, pointing out areas for improvement, utilizing conflict resolution techniques and collaborating with HR about possible issues; create a positive and supportive work environment where you are professional, approachable, non-judgmental and unbiased
- Take a 360-degree approach in providing feedback and reviewing employee performance. Issue verbal and written warnings as well as termination notices. Collaborate with HR frequently on employee satisfaction, engagement and strategies for performance improvement; this will enable HR to identify skill gaps and plan training programs
- Complete annual Store Performance Assessments (SPA) as a tool to communicate expectations; repeat the SPA within 3 - 6 months for stores that require additional support
- Cultivate and grow a strong team of motivated and committed store managers who will drive sales and hit store targets, who you can trust to delegate store specific tasks
- Make independent decisions to ensure situations and issues are handled appropriately and in a timely manner
- First point of contact for store break-ins/theft, follow up with necessary inventory, insurance claims, and take all appropriate steps to forestall a reoccurrence
- Ensuring new stores are set up to standard and take care of logistics for new location(s) as well as coordinating regular store maintenance and repair
- Take ownership of tasks/requests by following through to ensure completion and closing the loop of communication, delegating to Assistant District Manager where necessary
- Collaborate and communicate with other District Managers to support each other’s growth for overall store success; including revolving weekend accessibility
- Participate in sales and management training meetings and events
- Perform other duties as required

**Requirements**:

- Exceptional communication and presentation skills with a positive and can-do attitude
- Build strong relationships with both employees and clients
- Must be flexible and have

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