Sales Coordinator

2 weeks ago

Vancouver, Canada Great Canadian Railtour Company Ltd Full time

**Purpose**

The Sales Coordinator provides a critical link between the head office of Rocky Mountaineer’s operations and the sales force to ensure consistent, clear, and effective communication between the sales team and both internal and external customers.

This position provides sales support and assistance to Rocky Mountaineer Business Development Managers, National Sales Managers, and North American Sales Director. This position also provides general administration support, preparing correspondence and sales material, Salesforce entry and management of established sales processes, as well as ad hoc participation in other sales activities including trade and consumer shows, learning journeys (familiarization trips), and retail selling blitzes.

This role facilitates Rocky Mountaineer’s go to market selling approach through leveraging technology (including Salesforce, Power BI, SharePoint, MS Teams), sharing best practices, and continuously improving sales processes to enable a more efficient and effective operation and strong business results.

Key KPIs include timely and accurate delivery of sales collateral and Salesforce updates, as well as responses to key constituents inside and outside the organization.

**Key Areas of Accountability**

**Accounting**:

- Providing assistance in reviewing expense reports for team members
- Payment tracking with Finance

**Salesforce**:

- Salesforce Campaign Management (Entering/Maintenance)
- Marketing Plans (Entering/Maintenance)
- Creating and running reports -Ad Hoc
- Contract administration
- Invoice processing through Salesforce
- Salesforce account updates

**Team Request/s Management**:

- Advertising & collateral requests, when needed
- Tradeshow and consumer events coordination
- Gift certificate requests
- Team communication and support
- Assisting in the Learning Journeys administration process

**General Tasks**:

- Liaison between HQ and North American sales team
- Travel agency support
- General administrative tasks as needed and/or assigned
- Attend and participate in industry events, site inspections and trade & consumer shows as needed

**Qualifications**

**Education/Certifications/Knowledge**
- High School graduation, supplemented by atleast one-year post-secondary education in general or business administration
- Background in Account Management is preferred

**Experience**
- 2 - 5 years’ experience working within the Travel/Tourism industry
- Demonstrated experience using Salesforce and Concur is an asset

**Skills**
- Excellent communication skills both written and verbal
- Self - starter
- Ability to work independently or as a part of the team
- Time management and organization skills
- Accuracy and detail orientation
- High sense of urgency
- Comfortable in multi-tasking environment
- Critical thinker who can work independently
- General office skills

**Work Environment**
- Ability to travel within USA and Canada

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