Current jobs related to Bilingual - Technical Support Specialist - Burlington - Cogeco Connexion Inc
-
Technical Support Specialist
3 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeAbout the RoleWe are seeking an experienced Technical Support Specialist to join our team at Joe Apps Technology Support. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers and resolving complex technical issues.This is a permanent opportunity with a competitive salary of $60,000 per...
-
Technical Support Specialist
5 days ago
Burlington, Ontario, Canada ML6 Search + Talent Advisory Full timeThe Opportunity:We are seeking a skilled Technical Support Specialist to join our team at ML6 Search + Talent Advisory. This role involves providing Level I & II support to end-users, ensuring the seamless operation of computer systems, software applications, and hardware components.Key Responsibilities:Offer expert technical assistance through various...
-
Technical Support Specialist
7 days ago
Burlington, Canada ML6 Search + Talent Advisory Full timeJob Opportunity:We are seeking a highly skilled Technical Support Specialist to join our team at ML6 Search + Talent Advisory. This role involves providing exceptional technical assistance and support to end-users in a dynamic manufacturing environment.
-
Technical Support Specialist
4 weeks ago
Burlington, Ontario, Canada Evertz Full timeJob OverviewEvertz, a leading provider of software and hardware solutions for the media and entertainment industry, is seeking a highly skilled Technical Support Specialist to join its Enterprise Support group. This challenging role offers opportunities to learn and grow with cutting-edge technologies and build strong customer relationships.
-
Technical Support Specialist
4 weeks ago
Burlington, Ontario, Canada ONTARIO INC. Full timeJob TitleTechnical Support Specialist - OntarioAbout the JobWe are seeking a highly skilled Technical Support Specialist to join our team at ONTARIO INC. in Ontario. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, troubleshooting issues, and implementing solutions.Job DescriptionThe...
-
Technical Support Specialist
4 days ago
Burlington, Canada ML6 Search + Talent Advisory Full timeJob Description:We are seeking an experienced Technical Support Specialist to join our client's growing IT team in Burlington, a leading manufacturing company. This role will involve providing Level I & II support to end-users by addressing and resolving IT-related issues, ensuring seamless operation of computer systems, software applications, and hardware...
-
Technical Support Specialist
3 weeks ago
Burlington, Ontario, Canada ONTARIO INC. Full timeJob DescriptionWe are seeking a skilled Technical Support Specialist to join our team at ONTARIO INC. This is a permanent full-time position, requiring 30-45 hours of work per week.About the RoleThis role involves providing technical support to users experiencing difficulties with computer systems, networks, and internet connectivity. The successful...
-
Technical Support Specialist
4 weeks ago
Burlington, Ontario, Canada Joe Apps Technology Support Full timeAbout Joe Apps Technology SupportWe are a leading technology support company providing expert solutions to our clients.Job DescriptionThis is a permanent position requiring 40 hours of work per week. The successful candidate will have the opportunity to work in a fast-paced environment with tight deadlines.Key Responsibilities:Respond to users experiencing...
-
Technical Support Specialist
3 weeks ago
Burlington, Ontario, Canada Evertz Full timeEvertz is a leading provider of media and entertainment technology solutions. We are currently seeking a highly skilled Technical Support Specialist to join our team.As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers in the media and entertainment industry. You will work closely with our...
-
Technical Support Specialist
1 month ago
Burlington, Ontario, Canada ABB Full timeAbout the Role:This position is part of ABB's Measurement & Analytics division, which is a leading manufacturer and supplier of smart instrumentation and analyzers. As a Technical Support Specialist, you will play a crucial role in providing technical support to external customers, coordinating with relevant stakeholders to obtain complete case ownership,...
-
Multilingual Technical Support Specialist
5 days ago
Burlington, Ontario, Canada ML6 Search + Talent Advisory Full timeJob Description:We are seeking an experienced IT Help Desk Analyst to join our team at ML6 Search + Talent Advisory. The successful candidate will provide exceptional technical support to our clients in the manufacturing industry, ensuring seamless operation of computer systems, software applications, and hardware components.Responsibilities:Provide timely...
-
Technical Documentation Specialist
3 months ago
Burlington, Canada Eaton Full timeEaton is currently seeking a Technical Documentation Specialist for our EatonCare Distribution and Control solutions team. This position will be based out of our Burlington, Ontario Headquarters facility. **What you’ll do**: **Additional Responsibilities**: - Carry out Vendor Drawings and Data requirements (VDDR) review upfront at order entry; highlight...
-
Technical Support Specialist
7 days ago
Burlington, Ontario, Canada Boundlessfellows Full timeCompany Overview:Boundlessfellows is a dynamic organization revolutionizing the grocery industry through innovative solutions.About the Role:We are seeking an exceptional Technical Support Specialist to join our logistics operations team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our...
-
Specialist, Technical Support
6 months ago
Burlington, Canada Cogeco Connexion Inc Full timeOur culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description: - RESPONSIBILITIES: -...
-
Specialist, Technical Support
6 months ago
Burlington, Canada Cogeco Connexion Inc Full timeNotre culture vous élève - il n'y a pas d'ego sur le chemin. Notre objectif commun? Nous voulons tous gagner pour nos clients. Nous visons à être toujours évolutifs, dynamiques et ambitieux. Nous croyons au pouvoir des connexions authentiques. Chaque employé fait partie de ce qui nous rend uniques sur le marché: agiles et dévoués. Time...
-
Technical Support Specialist
7 days ago
Burlington, Ontario, Canada Evertz Microsystems Limited Full timeEvertz Microsystems Limited is seeking a highly skilled Technical Support Specialist to join our team in Ontario, Canada. This is a challenging role that requires expertise in software and hardware support engineering.About the JobAs a Technical Support Specialist, you will be working with major M+E customers globally, supporting enterprise-class products...
-
Technical Design Specialist
4 weeks ago
Burlington, Ontario, Canada THE ODANDETECH GROUP INC. Full timeJob Title: Technical Design SpecialistThe ODAN/DETECH GROUP INC. is seeking a skilled Technical Design Specialist to join our team.Job SummaryWe are looking for an experienced Technical Design Specialist to provide technical support and expertise in the design and development of construction projects.Key ResponsibilitiesPrepare engineering designs and...
-
Technical Support Specialist
6 days ago
Burlington, Ontario, Canada ML6 Search + Talent Advisory Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at ML6 Search + Talent Advisory. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients in the manufacturing industry.ResponsibilitiesProvide timely and effective technical assistance to end-users via...
-
Business Transformation Specialist
7 days ago
Burlington, Ontario, Canada Global Technical Talent Full timeWe are seeking a highly skilled Business Transformation Specialist to lead our cutover activities for BOT project deployment, ensuring a seamless transition with minimal disruption to our business operations. As a key member of our team at Global Technical Talent, you will develop comprehensive cutover plans, manage stakeholders, conduct thorough readiness...
-
Bilingual Customer Success Specialist
7 days ago
Burlington, Ontario, Canada PORT 443, INC. Full timeAbout PORT 443, INC.We're a dynamic company with exciting products like My Music Staff, TutorBird & AthletaDesk. Our team thrives on innovation and collaboration, always looking for ways to improve our services and products based on customer feedback.Salary Range$60,000 - $90,000 per year, depending on experience.Job DescriptionWe're seeking an exceptional...
Bilingual - Technical Support Specialist
6 months ago
Notre culture vous élève - il n'y a pas d'ego sur le chemin. Notre objectif commun? Nous voulons tous gagner pour nos clients. Nous visons à être toujours évolutifs, dynamiques et ambitieux. Nous croyons au pouvoir des connexions authentiques. Chaque employé fait partie de ce qui nous rend uniques sur le marché: agiles et dévoués.
Time Type:
Régulier
Job Description:
- Job Description- RESPONSIBILITIES:- Provides first level technical support for all Cogeco products (e.g. Cable TV, Internet, Epico, VOIP, TiVo, etc) and answers other types of inbound customer inquiries for all systems.
- Takes ownership of providing customized solutions and options while responding to questions or problems that are raised by the customer. Ensuring their inquiry is resolved on the first call
- Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalates customer issues as required.
- Analyses customer requests for special requests, burials and service calls and takes appropriate action.
- Identifies area-wide service interruptions for all locations and alerts appropriate staff in a timely manner.
- Resolves service discrepancies and credits customer accounts.
- Performs off-line duties that directly impact customers and improve the customer’s experience
- Highlights the features and benefits of cable television and broadband services by confidently handling competitive issues with an approach that will incite customers to choose Cogeco as their exclusive service provider. Make all required efforts to retain customers that express their intent to cancel their subscription or downgrade their services.
- Assists with other departmental requests as required and performs special projects as assigned.
- As part of their work, employee must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. Employees must comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
- To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.
- When opportunities are present on qualified calls, agent’s expectation is to introduce our products and create leads that will be transferred to our sales team.
- Other duties and tasks as required.
- This is a province-wide (Ontario) remote opportunity.- LANGUAGES:- Fluently bilingual in both written and oral communication skills in both French and English.- ACADEMIC TRAINING:- High School Diploma required.
- Post secondary education preferred
- A+ Certification an asset- WORK EXPERIENCE:- Minimum 2 years call centre experience preferred
- 1-3 years experience providing 1st level technical troubleshooting
- Support in a help desk or call centre environment an asset- SPECIFIC COMPETENCIES:- Strong working knowledge in TCP/IP stack configuration, Windows XP/Vista/7/8/10, and Apple Mac operating systems.
- Networking and knowledge of routers and cable modems an asset
- Demonstrated knowledge of Browser settings and
Strong communication skills (written and verbal). Bilingualism (E/F) is an asset.
- Demonstrated interpersonal skills with a winning customer service attitude and professional phone etiquette.
- Strong troubleshooting skills. Detail oriented with the ability to analyze and resolve customer issues.
- Self motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.
- Open to change with a learning attitude towards work and to
contribute to teams.
- Prior telephone service/technical troubleshooting experience and
basic billing knowledge is an asset.
- Must have previous experience working with PCs and demonstrated navigation abilities within a Windows environment.
- General understanding of broadband, telecom, cable, and internet industries is an asset.
- Flexibility required with respect to hours of work as the incumbent may be required to work rotating shifts including days, evenings, weekends and general holidays. Hours
You’ll benefit from:- Flexibility: yes, we think that what you do matters. At work and at home.
- Fun: we laugh a lot, it makes every day brighter.
- Discounted services: we provide amazing services to our clients, and you’ll get them at home, because you deserve them.
- Rewarding Pay: let’s be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
- Benefits: we’ve got you covered.
- Career Evolution: join us and we will give you the tools to achieve your career goals
- Technology: you have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, crea
