Bilingual Customer Success Specialist

1 week ago


Burlington, Ontario, Canada PORT 443, INC. Full time
About PORT 443, INC.

We're a dynamic company with exciting products like My Music Staff, TutorBird & AthletaDesk. Our team thrives on innovation and collaboration, always looking for ways to improve our services and products based on customer feedback.

Salary Range

$60,000 - $90,000 per year, depending on experience.

Job Description

We're seeking an exceptional Bilingual Customer Success Specialist to join our team As a key member of our customer support group, you'll be responsible for providing top-notch service to our customers in both English and Spanish.

Main Responsibilities:
  • Exceptional written and verbal communication skills that engage our customers
  • Translate our products and marketing material into Spanish as we explore entering new markets
  • Communicate with customers by telephone and email (mainly in English to start)
  • Holding 1-on-1 onboarding sessions as well as product demos for new members
  • Recording all incoming feedback and responding to customer issues in a timely fashion
  • Maintaining an enthusiastic and dedicated approach to understanding customers' needs
  • Educating customers on the full value of our products and services
  • Serving as the voice of the customer and providing internal feedback on how we can better serve them
Required Skills and Qualifications:

To succeed in this role, you'll need:

  • 2+ years experience working as a customer success specialist
  • Technical knowledge – you must be able to troubleshoot, investigate, and think outside the box
  • A positive customer-centric mindset
  • An abundance of patience and empathy
Benefits

We offer a range of benefits to support your growth and well-being:

  • Free snacks and coffee
  • Company social events throughout the year – significant others welcome
  • Opportunities for professional development and career advancement


  • Burlington, Ontario, Canada Port 443 Inc. Full time

    About Our CompanyPort 443 Inc. is a dynamic and innovative organization dedicated to delivering exceptional customer experiences.We are seeking a highly skilled Global Customer Success Liaison to join our team, responsible for ensuring seamless communication with customers worldwide.Your Key ResponsibilitiesTo translate our products and marketing materials...


  • Burlington, Ontario, Canada Port 443 Inc. Full time

    About Port 443 Inc.We are a dynamic company looking for a skilled Customer Success Specialist to join our team. This role involves working closely with customers, translating products and marketing materials, and communicating effectively through various channels.Your ResponsibilitiesTranslate our products and marketing material into Spanish as we explore...


  • Burlington, Ontario, Canada Port 443 Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Port 443 Inc. as we expand into new markets. This is an exciting opportunity for a motivated and customer-centric professional to make a real impact in driving business growth.Your ResponsibilitiesTranslate our products and marketing materials into Spanish, helping...


  • Burlington, Ontario, Canada Port 443 Inc. Full time

    About UsWe're seeking a talented Customer Success Ambassador to join our team at Port 443 Inc. As a key member of our customer-centric crew, you'll be responsible for delivering exceptional support to our clients, ensuring their success with our products and services.Your Key ResponsibilitiesTranslating product materials into Spanish to support our global...


  • Burlington, Ontario, Canada beBee Professionals Full time $35,000 - $55,000

    beBee Professionals is seeking a highly skilled and customer-centric Customer Service Specialist to join our team in Burlington, Canada. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, assisting customers with their purchases, and contributing to the overall success of our store.Key...


  • Burlington, Ontario, Canada Randstad Canada Full time

    Job OverviewWe are currently hiring a permanent, fully bilingual Customer Account Specialist in the Burlington area. As a member of our team, you will be responsible for receiving incoming calls and answering any questions that customers have about their account, making account changes such as address and name changes, and providing supporting documents as...


  • Burlington, Ontario, Canada PORT 443, INC. Full time

    About PORT 443, INC.We're a fast-paced company with innovative products that are always evolving. Our team is dedicated to delivering exceptional customer experiences.Estimated Salary: $50,000 - $65,000 per yearJob DescriptionWe're seeking a friendly and patient Customer Success Representative to join our team in Burlington, ON. As a key member of our...


  • Burlington, Ontario, Canada Brand Momentum Full time

    We are seeking a charismatic and professional Customer Experience Representative to join our team as a Skincare Specialist. This role offers the perfect blend of customer service, skincare knowledge, and sales expertise.The ideal candidate will have experience in customer-facing roles, preferably in the cosmetics or beauty industry. A passion for skincare...


  • Burlington, Ontario, Canada Innomar Strategies Full time

    We are seeking a Pharmacy Support Specialist to join our team at Innomar Strategies. This is a full-time position with a competitive salary of $45,000 - $60,000 per year.Job Description:The Pharmacy Support Specialist will assist pharmacists and registered pharmacy technicians in filling prescriptions, assisting patients with picking up prescriptions, and...


  • Burlington, Ontario, Canada Kiehl's Since 1851 Full time

    Experience the World of Kiehl's as a Customer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist at Kiehl's Since 1851. As a key member of our sales team, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and...


  • Burlington, Ontario, Canada Brand Momentum Full time

    We are seeking a highly skilled In-Store Product Demonstrator and Customer Experience Specialist to join our team in Burlington. This part-time hourly role will involve conducting product demonstrations, engaging with customers, and promoting products effectively.About the RoleThis position requires strong communication and customer service skills, as well...


  • Burlington, Ontario, Canada Innomar Strategies Full time

    About the RoleWe are seeking a highly skilled Pharmacy Technician to join our team at Innomar Strategies. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and contributing to the success of our pharmacy operations.Job SummaryThe Registered Pharmacy Technician will be responsible for assisting the...


  • Burlington, Ontario, Canada Liebherr-Werk Nenzing GmbH Full time

    Role OverviewWe are seeking a seasoned customer service leader to drive strategic growth, business development, and operational excellence as our Bilingual General Manager, Customer Service for our Earth Moving Division.


  • Burlington, Ontario, Canada Insight Global Full time

    Unlock Your Potential as a Customer Service AmbassadorAt Insight Global, we're seeking a skilled Bilingual Customer Service Representative to join our team. As a Customer Service Ambassador, you'll be the face of our company, providing exceptional support to internal and external customers through various communication channels.Key Responsibilities:Deliver...


  • Burlington, Ontario, Canada Cogeco Full time

    Job Summary:The ideal candidate will be responsible for delivering exceptional customer service and support to our clients in the telco industry. As a Customer Support Specialist, you will be the face of our company, providing solutions to complex customer issues and ensuring their satisfaction with our products and services.


  • Burlington, Ontario, Canada Lifemark Full time

    Role OverviewLifemark seeks a highly skilled and organized Intake Coordination Specialist to serve as the initial point of contact for clients. As a key member of the Customer Contact Centre team, this role plays a vital part in ensuring timely access to quality treatment services.Key Responsibilities:Act as the primary point of contact for client companies,...


  • Burlington, Ontario, Canada Cogeco Full time

    About the RoleWe are seeking a highly skilled and motivated Oxio Customer Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and support to our clients across Canada.As a Customer Support Specialist, you will be the primary point of contact for our customers, handling their inquiries,...


  • Burlington, Ontario, Canada Corporate Health Canada Full time

    Job Title: Talent Acquisition SpecialistJob Type: Full-time, Part-timeSalary: $20-$22 per hourHours: 37.5 hours/weekLocation: In personCome work with a dynamic team at Corporate Health Canada as a Talent Acquisition Specialist! We are looking for a motivated and organized individual to manage our recruitment process from start to finish. This is an excellent...


  • Burlington, Ontario, Canada Freedom mobile Full time

    **Freedom Mobile Retail Specialist Opportunity**We are seeking a highly motivated and energetic Retail Specialist to join our team at the Maplevie Shopping centre location.The ideal candidate will be passionate about building genuine connections with customers, promoting Freedom Mobile's products and services, and creating a welcoming and engaging retail...


  • Burlington, Ontario, Canada Dynacare Full time

    OverviewDynacare is a leading healthcare solutions provider, committed to supporting healthy lives with commitment and care. As a Laboratory Operations Specialist, you will play a key role in ensuring the smooth operation of our laboratory services.About the RoleWe are seeking an experienced Laboratory Assistant to join our team. The successful candidate...