Bilingual Customer Success Specialist
1 week ago
We're a dynamic company with exciting products like My Music Staff, TutorBird & AthletaDesk. Our team thrives on innovation and collaboration, always looking for ways to improve our services and products based on customer feedback.
Salary Range$60,000 - $90,000 per year, depending on experience.
Job DescriptionWe're seeking an exceptional Bilingual Customer Success Specialist to join our team As a key member of our customer support group, you'll be responsible for providing top-notch service to our customers in both English and Spanish.
Main Responsibilities:- Exceptional written and verbal communication skills that engage our customers
- Translate our products and marketing material into Spanish as we explore entering new markets
- Communicate with customers by telephone and email (mainly in English to start)
- Holding 1-on-1 onboarding sessions as well as product demos for new members
- Recording all incoming feedback and responding to customer issues in a timely fashion
- Maintaining an enthusiastic and dedicated approach to understanding customers' needs
- Educating customers on the full value of our products and services
- Serving as the voice of the customer and providing internal feedback on how we can better serve them
To succeed in this role, you'll need:
- 2+ years experience working as a customer success specialist
- Technical knowledge – you must be able to troubleshoot, investigate, and think outside the box
- A positive customer-centric mindset
- An abundance of patience and empathy
We offer a range of benefits to support your growth and well-being:
- Free snacks and coffee
- Company social events throughout the year – significant others welcome
- Opportunities for professional development and career advancement
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