Technical Support Specialist
1 week ago
Company Overview:
Boundlessfellows is a dynamic organization revolutionizing the grocery industry through innovative solutions.
About the Role:
We are seeking an exceptional Technical Support Specialist to join our logistics operations team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers and colleagues.
Key Responsibilities:
- Support warehouse cart provisioning and software installation
- Collaborate with logistics teams to ensure timely delivery of carts to customers
- Document troubleshooting steps and instructions for efficient processes
- Offer technical guidance to non-technical team members using clear and concise language
- Implement automation tools in dynamic settings and manage code updates under version control
- Utilize Jira for ticket tracking, Confluence for documentation, and OpsGenie for on-call coordination
- Navigate cloud computing platforms like GCP and AWS, and leverage various services within these platforms
- Set up and configure VPN solutions for remote connections to products and support clients
- Use Android debug bridge (ADB) to troubleshoot errors and provide technical advice
- Test RESTful API endpoints using Postman or gRPC endpoints using Kreya
About You:
We're looking for a highly skilled and experienced Technical Support Specialist with a strong background in software support and related areas. Key qualifications include:
- 2+ years of software support experience or related fields
- Experience supporting hardware products and solid system-level knowledge
- Programming or scripting skills, preferably in Shell or Python
- Device configuration and new image/package deployments experience
- Linux and Android OS expertise
Preferred Qualifications:
- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience
Compensation: $85,000 - $110,000 per year, depending on location and experience.
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