Contracts Administrator

7 months ago

Dartmouth, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth company team today**

**Position Summary**:
Reporting to the Lead for Customer Service, the Contract Administrator role is required to process paperwork related to the operation of the Service Department, in order to produce maintenance invoices on a daily/weekly/monthly basis. The Contract Administrator will provide administrative support to the Service & Sales departments, working closely to assist in the set-up of new bookings and review existing entities to ensure services, change orders and billings are up to date & accurate.

**Responsibilities**:

- Coordinate the flow of information from service team to billing and process all paperwork pertaining to operations in the Service Department.
- Enter Preventative Maintenance Contracts into computer system and process annual renewal of contracts.
- Generate Preventative Maintenance work orders and dispatch to Technicians.
- Validate accurate value based on contract structure and ensure vendor purchase orders are received.
- Compile all information pertaining to individual service work orders and prepare for billing.
- Distribute invoices to customer.
- Process credits and re-billing.
- Provide customer support for concerns and billing queries.
- Work with Dispatch team to have contract services executed.
- Execute contract billing requirements.
- Ensure location equipment + related parts are kept up to date.
- Communicate with Operations & Account Executives regarding new equipment information for upsell opportunities or enhancements to the contract.
- Provide support and backup for other administrative responsibilities as required, assigned by Management.
- Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Adhere to the Company’s Quality System operating procedures.

**Qualifications**:

- 2+ years’ experience in billing/invoicing experience and/or contract knowledge.
- Proficiency in MS Word, Excel & Outlook
- Accurate keyboarding skills
- Accountable - Takes ownership of personal workload, manages tasks and sets priorities based on business needs.
- Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
- Time Management - Balances a myriad of tasks; prioritizes duties as needed.
- Communication - Ability to effectively communicate both verbally and in writing in English.
- Teamwork - Positive self-starter with the ability to work individually as well as part of a team but can also self-manage and work independently.
- Flexible - ability to be agile and change priorities as needed Possess knowledge of various contracting concepts and follow and enforce company and client requirements.
- Must be resourceful, flexible, and adaptable to changing demands and priorities.
- Address questions and issues across all levels of the contact-based business.
- Have a positive attitude and commitment to be an active participant of our employee-owned culture.

**Why work at Ainsworth?**

Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
**_Benefits:_** Comprehensive health, dental and medical benefits, including wellness supports, RRSP matching and generous vacation

**_ Growth:_** In-house training and development, access to LinkedIn Learning and other professional development opportunities, Employee performance-based bonus program, where applicable

**_ Rewards:_** Service milestones and peer recognition plus Employee Discounts and Incentives

**_ Flexibility:_** Hybrid working models, where applicable

**_ Diversity:_** An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within companyAinsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country **Join us. Make a difference**.

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