Sales Operations Specialist

3 weeks ago

Toronto, Canada RLDatix Full time

Deal Desk Specialist

Location: NAM

Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise - thus giving organizational leadership the contextualized data they need to make better informed decisions.

RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology - including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.

What You Will Do:
The Life Sciences Life Sciences Dealdesk Specialist role is the frontline representative for Sales Operations supporting the recently established RLD Life Sciences Business Unit. As the Life Sciences Dealdesk Specialist, you benefit from exposure to the sales, marketing, finance, and product teams. The role will triage, direct, and answer requests from these groups. Requests may include contract retrieval to client negotiations, and even process improvements. This position is a broad role with opportunity for future growth and learning. This role is an important resource for our sales team and are often leaned on as the superuser for Salesforce.

A crucial part of the role is:
The key roles and responsibilities expected to be delivered by the Life Sciences Dealdesk Specialist include:

- Managing the inbound Dealdesk inbox help requests as they relate to Life Sciences
- Triaging requests, handling commercial queries from the Sales teams, Account Management Teams and Renewals Teams.
- Managing commercial processes, including but not limited to:
- Quote to cash lifecycle
- Preparing Order Forms for all New and Renewal opportunities in Life Sciences
- Being a Super User of Salesforce to guide the Life Sciences Sales team
- Archiving signed contracts, ensuring we can always find the final contracts.
- Championing the automation and standardisation of contract templates and Order Forms.
- Supporting the Renewals and Account Management Teams
- Adherence to RLDatix commercial standards
- Cleanliness and integrity of Salesforce data
- Drafting of contract amendments
- Review of legally binding documents, such as Master Services Agreements
- Document management, archiving, record keeping
- Other tasks as required by the Sales Systems and Commercials Manager

The Life Sciences Dealdesk Specialist will be responsible for delivering on the following metrics:

- Accuracy and timeliness of responses to queries.
- Ability to assist on other matters, as required.
- Turnaround times from Quoting to Invoicing Customers.

What You Will Gain:
This is an excellent opportunity for you to join a global leader in healthcare safety, building up your skillset using innovative tools and technologies along the way. You will grow and develop, and be a part of an amazing international team, advancing your career further.

Experience/Knowledge You Will Need:
Essential:

- Finance or para-legal background.
- Experience with CRM platforms (ideally Salesforce)
- Knowledge of quote to cash lifecycle
- Strong communication skills
- Ability to lead without authority
- Willingness to adapt and learn

Desirable:

- Prior experience working with a Sales team
- Exposure and some experience creating and improving organizational processes
- Experience working in the Life Sciences, Pharmaceuticals or Bi-tech industries
- Prior experience with contract negotiations, ideally more than $10,000
- Knowledge of “Software As A Service” (SAAS) business model

RLDatix offers a competitive compensation package and comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

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