Sales Support Specialist

1 month ago

Toronto, Ontario, Canada OTT Financial Full time

OTT Pay Group Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards, accounts, gift cards, mortgage, and more. We are heavily driven by ambition, results, and forward-thinking. At OTT Pay, you will find numerous opportunities to learn and grow, alongside a cohort of talented individuals from diverse backgrounds and industries. Working collaboratively in an innovative environment, you will be encouraged to excel and make a meaningful impact. This presents a unique opportunity to join an organization committed to transforming financial solutions.

We are looking for a Sales Support Specialist to support our business growth in Toronto. The Sales Support Specialist will be reporting to the Sales Manager. The Sales Support Specialist will play a crucial role in assisting our sales team to achieve their targets and provide exceptional customer service to our clients.

What's in it for you:

  • Competitive salary
  • Extended Health, Dental, and Vision Benefits
  • Life and Disability Insurance
  • Vacation Leave
  • Centrally located modern and spacious offices close to Eglinton and Leslie
  • Free use of onsite Gym and Sports Facilities, and regular Company Social Events
  • Learning and Professional Development Support
  • A chance to work in a dynamic, collaborative, progressive and high performing team.
  • Community involvement through the annual Terry Fox Run
  • Tremendous opportunities for Growth and Development

How you will contribute:

  • Assisting with the onboarding process for new clients:
    • Facilitate the merchant onboarding process by collecting required documentation, completing application forms, and ensuring compliance with regulatory requirements.
    • Coordinate with internal departments such as operations, finance, and legal to expedite the onboarding process and address any issues or concerns raised by merchants.
  • Handling inbound leads:
    • Manage inbound leads generated through various channels such as website inquiries, live chat, email inquiries, and inbound calls.
    • Respond promptly to inbound leads, gather relevant information, and qualify leads based on predefined criteria.
    • Assign leads to appropriate Business Development associates in our CRM and follow up on assignments to update the status.
    • Engage with potential clients to understand their needs, provide product information, and offer solutions tailored to their requirements.
    • Monitor the OTT Pay website's Live Chat and respond to inquiries.
  • Collaborating with internal teams such as customer service, operations, and finance to ensure seamless communication and execution of sales initiatives.
  • Maintaining accurate records of sales activities, customer interactions, and relevant information in our CRM system.
  • Conducting market research and analysis to identify potential sales opportunities and contribute to strategic planning.
  • Assisting in the development and implementation of sales strategies and campaigns to drive revenue growth.
  • Providing regular reports and updates to the sales management team on inbound leads, sales performance, trends, and customer feedback.
  • Establishing processes to help boost efficiencies for Sales.

What you bring to the table:

  • Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience in a sales support or customer service role, preferably in the POS payment industry or a related field.
  • Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with clients and internal teams.
  • Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce) is preferred.
  • Analytical mindset with the ability to gather and interpret data to support decision-making.
  • Detail-oriented with a focus on accuracy and quality in all tasks.
  • Ability to work independently as well as part of a team in a fast-paced environment.

Visit our website at

OTT Financial Group is committed to fostering an inclusive and accessible environment where all employees feel valued and respected, and where every employee can realize their potential. We are committed to providing reasonable accommodation, if required, and will work with you to meet your needs. We appreciate all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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