Director - Product Managment - Global Rewards Gtm &

7 months ago


Toronto, Canada Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director - Product Managment - Global Rewards GTM & Commercialization

Who is Mastercard?

What role do we play in the modern world? Are we an enabler of purchases or a facilitator for transactions? We play a much larger role in the world by enabling those that have no access to financial systems. We have the technology, people and Brand to serve modern society. Today, we are a global tech company that connects everyone to endless possibilities, priceless possibilities.

Overview

The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services. Client verticals include Financial Institutions, Retail & Commerce and Digital Partners and many others.

About the Team

Mastercard’s Loyalty is a part of Data & Services and works closely with major financial organizations, retailers, airlines, and other enterprises to provide a range of offerings that span data management, rewards and offers, and much more all to enable frictionless customer transactions and improve customer Loyalty experiences.

The Rewards Product Team is looking for a Director, Product Management and Commercialization to lead the go to market for its Redemption Suite. This role will lead the delivery and oversee the go-to-market roadmap ensuring maximum impact from key stakeholders across multiple markets, segments and products. This role will be instrumental in not only the roll out of new products to regions and clients but also the ongoing management of key internal and external stakeholders as well as key vendors that contribute to the product line.

Position Responsibilities
- Acts as product and business owner and manages long-term and short-term strategic initiatives for a commercialized Redemption products
- Contribute to overall strategy of product evolution, while also establishing the go-to-market strategy, optimize products and resources, implement incremental improvements within the product’s life cycle, conduct ongoing care and maintenance
- Drive tangible data-driven business outcomes at the product level, manage to a quantified scorecard continuously monitoring and analyzing key performance indicators and optimizing product performance
- Demonstrates expertise in facilitating collaboration across multiple markets, segments and products to achieve product commercial readiness.
- Drive a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience. Partner with Delivery and Servicing teams to ensure that Products are easy to deploy and deliver a great experience during operation
- Demonstrate awareness of Mastercard's broader Product offering and the ability to leverage Products from other business areas to augment Product capabilities
- Partner with other commercialization colleagues to create synergies and holistic Mastercard Rewards/Loyalty story
- Leverage data to quickly identify Product performance challenges, creating proactive plans to drive usage and revenues. Use data-driven analysis to prioritize resources to deliver against the plan
- Ensure that the broader Mastercard organization is enabled to sell focus Products by creating compelling communications & marketing content in partnership with Marketing
- Partner with the Guilds to create and share best practices within the Program with a focus on driving continuous improvement in the Program’s operating model
- Provide regular coaching and feedback to direct reports and partners to grow individual functional skills, experience and leadership capabilities
- Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences
- Develop talent and provide timely feedback, coaching in the moment, and mentoring
- Demonstrate and d



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