Vip Account Manager, Casino

7 months ago

Toronto, Canada BetMGM LLC Full time

**VIP Account Manager, Casino**
- Toronto, Canada_

**About Us**

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor’s “Best Places to Work”.

**About the Role**
As an Executive Casino Host, you will drive casino profitability by developing strong long-term relationships with high-end customers and VIPs of our BetMGM brands, with the aim of extracting maximum value within their respective brands.

**Responsibilities**
- Passionately maintain and establish relationships with current and potential guests to promote and sustain a high level of player recognition and service.
- Engage with our players promoting BetMGM in order to build customer loyalty and increase frequency of their visits
- Responds to and addresses all guest requests, questions, and concerns in a timely manner
- Own the guest experience in any situation by using problem solving skills to WOW the guest
- Establish and maintain a comprehensive player database.
- Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs
- Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts and escalations including out of office hours when necessary.
- Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual.
- Create new business revenue by understanding, targeting and developing relationships with potential high value players
- Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms
- Will communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys and the reactivation of lapsed members
- Utilize daily reporting and analysis to assist with making sound business decisions
- Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales.
- Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively.
- Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy.
- Conducts themselves with the highest level of integrity and honesty
- Proactively identify service failures by taking immediate action to resolve whilst notifying relevant stakeholders.
- Handles difficult customer interactions and situations in a calm, professional and reasonable manner.
- Tasked with filling special events, while also participating in offsite Casino Marketing events
- Other duties and responsibilities as the Company may direct.

**Essential Functions**
- Must be able to stand or sit and operate computers and other technological devices for extended periods of time

**Qualifications**
- Bachelor’s degree preferred in related field
- Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management.
- Relationship driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette.
- Detail oriented with effective time management skills and the ability to produce results while working under pressure.
- The ability to work independently, offer top tier customer service and identify customer trigger points
- Analytically curious with the ability to think outside the box to resolve issues quickly and effectively
- Excellent knowledge of gaming and the gaming industry
- Experience hosting customers within a Hospitality environment, preferably within a casino environment
- Multilingual
- The ability to travel and attend off property events as needed.

**About Our Culture**

Building BetMGM from the ground up takes effort,

  • Vip Account Manager

    3 months ago

    Toronto, Canada Hard Rock Digital Full time

    **What are we building?** Hard Rock Games is a team focused on becoming the best omni channel, free-to-play gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of gamers. We care about each customer's interaction, experience, behavior, and insight and...

  • Vip Account Manager

    6 months ago

    Toronto, Canada FanDuel Full time

    **ABOUT FANDUEL** FanDuel Group ("FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit...

  • Senior VIP Account Executive

    3 weeks ago

    Toronto, Ontario, Canada theScore Full time

    About the RoleWe are seeking a highly skilled Senior VIP Account Executive to join our team at theScore Bet, ESPN Bet, and Hollywood Casino. This is an exceptional opportunity for a seasoned professional to leverage their expertise in managing high-value client relationships and driving business growth.

  • Senior VIP Account Manager

    4 weeks ago

    Toronto, Ontario, Canada theScore Full time

    About the RoleAs a Senior VIP Account Manager, you will work collaboratively with the Regional Manager of Player Development in identifying high-value segment players and establishing personalized relationships.We are seeking an experienced professional to join our team as a Senior VIP Account Manager. This is a unique opportunity to work with our most...

  • Vip Host

    4 weeks ago

    Toronto, Canada FanDuel Full time

    **ABOUT FANDUEL** FanDuel Group ("FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit...

  • Casino Host-GCT

    5 months ago

    Toronto, Canada Great Canadian Entertainment Full time

    Position Summary: Under the general direction of the Regional Manager, Marketing, The primary responsibility of the Casino Floor Service Host is to provide enhanced customer service to current and new Premium Mass casino players through various responsibilities on the casino floor, for networking with our VIP guests in conjunction with our Operations...

  • I-gaming Vip Host

    3 months ago

    Toronto, Canada Pala Interactive Full time

    **Pala Interactive** is a full-service, real-money and social gaming technology provider and operator. Pala offer a full spectrum of games across all distribution channels (web, download, tablet & smartphone) which include casino, poker and bingo for real money and social gaming. Communicating with active, potential and inactive VIPs, the **VIP Host** will...

  • Strategic Casino Division Head

    6 days ago

    Toronto, Ontario, Canada ESR Talent Full time

    A leading iGaming company is seeking a seasoned senior marketing professional to spearhead the launch and expansion of their online casino division as Director of Casino. Location: Toronto, Canada.This role offers a unique blend of strategic oversight and hands-on marketing leadership, providing an exceptional opportunity to build a new online casino...

  • Director of Casino

    6 days ago

    Toronto, Canada ESR Talent Full time

    About the CompanyA prestigious, global B2B and B2C iGaming company are seeking an experienced senior marketing professional to join them as "Director of Casino". This person will spearhead their launch and expansion into the world of online casino with several brand and new market launches projected on the roadmap over the next 12 months.Based in the vibrant...

  • Director of Casino

    6 days ago

    Toronto, Canada ESR Talent Full time

    About the CompanyA prestigious, global B2B and B2C iGaming company are seeking an experienced senior marketing professional to join them as "Director of Casino". This person will spearhead their launch and expansion into the world of online casino with several brand and new market launches projected on the roadmap over the next 12 months.Based in the vibrant...

  • Director Of Casino

    6 days ago

    Toronto, ON, Canada ESR Talent Full time

    About the Company A prestigious, global B2B and B2C iGaming company are seeking an experienced senior marketing professional to join them as "Director of Casino". This person will spearhead their launch and expansion into the world of online casino with several brand and new market launches projected on the roadmap over the next 12 months. Based in the...

  • Director Of Casino

    6 days ago

    Toronto, ON, Canada ESR Talent Full time

    About the Company A prestigious, global B2B and B2C iGaming company are seeking an experienced senior marketing professional to join them as "Director of Casino". This person will spearhead their launch and expansion into the world of online casino with several brand and new market launches projected on the roadmap over the next 12 months. Based in the...

  • Director of Casino

    6 days ago

    Toronto, Ontario, Ontario, Canada ESR Talent Full time

    About the CompanyA prestigious, global B2B and B2C iGaming company are seeking an experienced senior marketing professional to join them as "Director of Casino". This person will spearhead their launch and expansion into the world of online casino with several brand and new market launches projected on the roadmap over the next 12 months.Based in the vibrant...

  • VIP Customer Experience Manager

    4 weeks ago

    Toronto, Ontario, Canada FanDuel Full time

    About FanDuelFanDuel Group is a leading sports-tech entertainment company that has revolutionized the way consumers engage with their favorite sports, teams, and leagues. As the premier gaming destination in the United States, FanDuel consists of a diverse portfolio of brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and...

  • Vip Host

    6 months ago

    Toronto, Canada FanDuel Full time

    **ABOUT FANDUEL GROUP** FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit...

  • Casino Host Team Lead

    3 weeks ago

    Toronto, Ontario, Canada Great Canadian Entertainment Full time

    Job Summary:We are seeking a skilled Casino Host Team Lead to provide exceptional customer service and drive revenue growth at Great Canadian Entertainment. This role involves overseeing the casino floor, developing relationships with VIP guests, and executing marketing campaigns to enhance player loyalty.Key Responsibilities:Develop and implement strategies...

  • Manager - Casino Operations

    6 months ago

    Toronto, Canada Bally's Interactive - Toronto Full time

    Are you an expert in product and innovation? Do you relish the prospect of working with prestigious global brands? **Who we are**: Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting,...

  • Manager, Vip Back of House

    7 months ago

    Toronto, Canada Cineplex Full time

    Work location: CPX Yonge & Dundas - VIP City: Toronto What you will do: Primary responsibilities: Works closely with the entire team; delegates tasks that build new skills but shares accountability for ongoing follow ups; is present during busiest periods Takes an active hands-on role in the day to day operations Communicates relevant information to the...

  • Casino Assistant

    6 months ago

    Toronto, Canada Canadian National Exhibition Full time

    **About Us**: Looking for a paid summer job that’s fun, by the waterfront and gives you access to one of Toronto’s most iconic events? Come join our team at the Canadian National Exhibition (CNE) Casino! The CNE Casino has been operating seasonally for more than 30 years and is the only downtown Toronto casino. The CNE Casino does it all, hires, trains,...

  • Vip Boh Supervisor

    6 months ago

    Toronto, Canada Cineplex Full time

    Work location: CPX Don Mills VIP City: Toronto What you will do: Managing and Leading the Team: - Oversee VIP Menu standards, food safety and product quality.- Review daily challenges of guest service to enhance operational execution.- Coordinate cast responsibilities during shifts in the BOH area, including kitchen and dish pit.- Coach, train and mentor...