VIP Customer Experience Manager

1 week ago

Toronto, Ontario, Canada FanDuel Full time
About FanDuel

FanDuel Group is a leading sports-tech entertainment company that has revolutionized the way consumers engage with their favorite sports, teams, and leagues. As the premier gaming destination in the United States, FanDuel consists of a diverse portfolio of brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

With a presence across all 50 states and approximately 17 million customers, FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada, and Scotland. Our networks, FanDuel TV and FanDuel+, are widely distributed on linear cable television and through our partnerships with leading direct-to-consumer over-the-top platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator, traded on the New York Stock Exchange (NYSE: FLUT).

The Role

We're looking for a talented individual to join our VIP department as a VIP Host to coordinate relationships with high-value customers in the Ontario market.

  • This role will drive engagement, satisfaction, and loyalty for our Sportsbook and casino products by creating, executing, promoting events, and managing budgets.
  • Liaise with various departments to ensure optimal VIP player journeys and processes.
  • Collaborate with Marketing, Commercial, and VIP Director teams to develop monthly and quarterly execution plans and track results.
  • Meet with internal VIP operations teams and stakeholders to drive new launches and projects.
Requirements
  • 2+ years of experience in high-end customer service or a related field.
  • Excellent verbal and written communication skills.
  • Business-to-customer sales experience is an asset.
  • Knowledge of the online gaming industry is essential.
  • A passionate and results-driven approach to providing exceptional service.
  • Data analytics skills and ability to recognize trends.
  • Strong organization and event planning skills.
  • Confident and people-focused personality.
  • Analytical skills and experience with Excel.
  • Ability to meet targets and deadlines.
  • Understanding of marketing processes is a plus.
  • Willingness to work non-traditional business hours and travel up to 25% of the time.
About You

We treat our team members right From professional development opportunities to generous insurance and paid leave policies, we're committed to making sure our employees get as much out of FanDuel as they give. Competitive compensation is just the beginning:

  • An exciting and fun environment committed to driving real growth.
  • Opportunities to build innovative products that fans love.
  • Career and professional development resources to help you refine your game plan.
  • A comprehensive benefits package, including extended medical, vision, and dental coverage, life insurance, disability insurance, and more.
Salary Range

The estimated salary range for this position is $55,000 - $75,900 CAD, dependent on relevant experience, location, business needs, and market demand.

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