Manager, Vip Back of House

7 months ago

Toronto, Canada Cineplex Full time

Work location:
CPX Yonge & Dundas - VIP

City:
Toronto

What you will do:
Primary responsibilities:
Works closely with the entire team; delegates tasks that build new skills but shares accountability for ongoing follow ups; is present during busiest periods

Takes an active hands-on role in the day to day operations

Communicates relevant information to the VIP Kitchen in a timely manner (eg. Menu changes, process alterations, etc)

Provides consistent feedback to all BOH employees to promote continuous improvement; completes performance evaluation of VIP Cooks

Manages the recruitment efforts for VIP Cooks and other BOH staff to build a strong team

Coaches and provides timely feedback to VIP cast/part time management on both positive and negative performance

Shares information openly to enhance learning and problem solving

Focuses cast on VIP metrics as they relate to their role (eg. Cost of goods, portion control, etc.)

Works closely with the General Manager to ensure an open, friendly and professional communication

Initiates and maintains communication with VIP cast through pre-shift huddles and team meetings

Leads, facilitates or organizes VIP Kitchen training as identified and as required

Proactively identifies potential challenges, conflicts and opportunities to improve kitchen operations and overall guest experience

Managing the Guest Experience

Primary responsibilities:
Takes ownership of the guest experience and strives to exceed guest F&B expectations

Coaches BOH employees to attend to the details of every order and deliver according to food service and quality standards

Ensures recipe adherence and attention to detail in kitchen execution of all products served including consistent quality, portion control and plated presentation

Coaches VIP cast to maintain professionalism and hospitality towards guests

Delivers an exceptional VIP experience including sanitation, products and merchandising

Concentrates on VIP service levels and guest feedback to identify strengths, challenges and opportunities to improve guest experience

Empowers and develops BOH cast to deal swiftly and professionally with guest concerns and operational matters

Effectively executes the food service aspects of promotions, rentals and other special events

Conducts frequent walkthroughs of BOH areas; identifies areas of opportunity and assigns improvements to the team

Receives all concerns and suggestions openly and creates action plans to resolve reoccurring guest concerns

Managing the VIP Concept

Primary responsibilities:
Understands relevant legislation (i.e. employment standards and health and safety, Provincial Liquor legislation) and ensures theatre compliance with all internal policies (i.e. product and inventory, environmental regulations, and emergency operation procedures); conducts and participates in theatre audits to improve standards

Executes action plans and provides feedback/recommendations to assist the VIP concept in achieving financial results and business performance

Evaluates, monitors and manages third party contracts to ensure proper execution and high standards

Manages and executes actions to address changes and fluctuations in business proactively and on a shift to shift basis

Ensures a safe working environment as specified in the Health and Safety Manual including (incidents are identified and acted upon, safety meeting and training are conducted; safety equipment is worn and other protective equipment is used; written instruction is provided and hazards are identified)

Completes accurately all daily, weekly and monthly reports

D. Profit Maximization

Primary responsibilities:
Enforces and supports a culture of effective spending to maximize long term profitability

Manages inventory, food and culinary labor costs

Communicates and shares food service results with the team

Acts upon the recommendation brought forward from the Management Team and execute initiatives

Understands financial statements, and ongoing management of revenue and controllables

Effort and Work Environment:
Extended periods of time standing, walking, bending, carrying and assisting with theatre tasks

Works effectively and manages stress in a fast paced environment

Mental efforts required with respect to prioritizing and managing multiple activities, attending to staff development issues and meeting financial targets

A flexible schedule that includes evenings, weekends and holidays

Available to travel and assist surrounding theatre locations if required

**Experience**:
Demonstrated outgoing personality

Leading or supervising a team in a kitchen environment

Leading an operational element(s) of a kitchen and hospitality environment

Excellent knowledge of food, food handling and preparation

Demonstrated ability to work independently and effectively with minimum supervision

Ability to initiate innovative and creative sales and merchandising activities

Sound understanding of Windows and MS Office and

  • Supervisor, Vip Back of House

    3 months ago

    Toronto, Canada Cineplex Full time

    Work location: CPX Queensway and VIP City: Etobicoke What you will do: Back of House (BOH) VIP Supervisor Reporting to the Back of House Manager, the key responsibilities for this position are: - Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service...

  • Vip Kitchen Staff

    8 months ago

    Toronto, Canada Cineplex Full time

    Work location: SC Yonge & Eglinton & VIP City: Toronto What you will do: As a VIP Kitchen Staff Member you support the Back-of-House Manager in leading the food service experience in your location. Our Kitchen Staff Members are passionate about food and hospitality, and look to bring their experience towards providing an intimate and sophisticated night...

  • Vip Boh Supervisor

    7 months ago

    Toronto, Canada Cineplex Full time

    Work location: CPX Don Mills VIP City: Toronto What you will do: Back of House (BOH) VIP Supervisor Reporting to the Back of House Manager, the key responsibilities for this position are: - Leading, training, supporting, coaching, motivating, and managing a dedicated team of BOH employees to ensure that each VIP Guest enjoys an exceptional service...

  • Vip Account Manager

    4 months ago

    Toronto, Canada Hard Rock Digital Full time

    **What are we building?** Hard Rock Games is a team focused on becoming the best omni channel, free-to-play gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of gamers. We care about each customer's interaction, experience, behavior, and insight and...

  • Supervisor, Vip Front of House

    6 months ago

    Toronto, Canada Cineplex Full time

    Work location: SC Yonge & Eglinton & VIP City: Toronto What you will do: Front of House (FOH) VIP Supervisor - Cineplex Yonge-Eglinton & VIP Reporting to the Front of House Manager, the key responsibilities for this position are: - Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP...

  • Back of House, Cast Leader- Yonge

    7 months ago

    Toronto, Canada Cineplex Full time

    Work location: CPX Yonge & Dundas - VIP City: Toronto What you will do: Cast Leader Cineplex’s Cast Leaders are an integral part of the team who provide an exceptional experience to each and every guest. The Cast Leader’s primary responsibilities are to maintain a motivational and positive work environment while working alongside their peers to ensure...

  • Vip Manager

    7 months ago

    Toronto, Canada Pala Interactive Full time

    **Pala Interactive** is a full-service, real-money and social gaming technology provider and operator. Pala offer a full spectrum of games across all distribution channels (web, download, tablet & smartphone) which include casino, poker and bingo for real money and social gaming. Communicating with active, potential, and inactive VIPs, the **VIP Manager...

  • Supervisor, Vip Front of House

    7 months ago

    Toronto, Canada Cineplex Full time

    Work location: CPX Yonge & Dundas - VIP City: Toronto What you will do: What you will do: Front of House (FOH) VIP Supervisor - Cineplex Yonge-Eglinton & VIP Reporting to the Front of House Manager, the key responsibilities for this position are: - Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to...

  • Vip Boh Supervisor

    6 months ago

    Toronto, Canada Cineplex Full time

    Work location: CPX Don Mills VIP City: Toronto What you will do: Managing and Leading the Team: - Oversee VIP Menu standards, food safety and product quality.- Review daily challenges of guest service to enhance operational execution.- Coordinate cast responsibilities during shifts in the BOH area, including kitchen and dish pit.- Coach, train and mentor...

  • Cineplex Yonge

    7 months ago

    Toronto, Canada Cineplex Full time

    Work location: CPX Yonge & Dundas - VIP City: Toronto What you will do: **Job Description**: - Right now Cineplex is looking for dynamic: - VIP Kitchen Staff - As a VIP Kitchen Staff Member you support the Back-of-House Manager in leading the food service experience in your location. Our Kitchen Staff Members are passionate about food and hospitality,...

  • Vip Kitchen Staff- Yonge

    7 months ago

    Toronto, Canada Cineplex Full time

    Work location: CPX Yonge & Dundas - VIP City: Toronto What you will do: What you will do: Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment....

  • Back of House Coordinator

    6 months ago

    Toronto, Canada JD Sports Canada Full time

    **Department**: Retail Stores **Location**: Toronto **Workplace Type**: On-site **Job Type**: Full-time/Part-time, Permanent **The Team**: **The Role**: Our Retail team is looking for a part-time Back of House Coordinator at our Spadina location. Come join our quickly growing and developing team at Livestock Canada. You will have the exciting opportunity...

  • Vip Account Manager

    7 months ago

    Toronto, Canada FanDuel Full time

    **ABOUT FANDUEL** FanDuel Group ("FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit...

  • Back of House Coordinator

    6 months ago

    Toronto, Canada JD Sports Canada Full time

    **Department**: Retail **Location**: Toronto **Workplace Type**: On-site **Job Type**: Part-time, permanent **The Team**: Established in 2000, size? has since evolved into one of the most influential, leading streetwear brands that represent a community connected by fashion, music, sport and art. From supplying our customers with all of the finest brands...

  • Vip Host

    1 month ago

    Toronto, Canada FanDuel Full time

    **ABOUT FANDUEL** FanDuel Group ("FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit...

  • Back-of-house Supervisor

    3 weeks ago

    Toronto, Canada Jack Astor's Full time

    **Back-of-House Supervisor - Jack Astor’s (Service Inspired Restaurants)** At Jack Astor’s it’s all about personality, yes, we’re all about a delicious menu and fantastic beverages, but more than that we _own _fun. Yep, our teams are more than our co-workers, they’re our _Peeps_. Whatever role we hold in the restaurants, we are there for...

  • Back-of-house Supervisor

    6 months ago

    Toronto, Canada Jack Astor's Full time

    **Back-of-House Supervisor - Jack Astor’s (Service Inspired Restaurants)** At Jack Astor’s it’s all about personality, yes, we’re all about a delicious menu and fantastic beverages, but more than that we _own _fun. Yep, our teams are more than our co-workers, they’re our _Peeps_. Whatever role we hold in the restaurants, we are there for...

  • Front of House Supervisor

    6 months ago

    Toronto, Canada Cineplex Full time

    Work location: CPX Don Mills VIP City: Toronto What you will do: Front of House (FOH) VIP Supervisor Reporting to the Front of House Manager, the key responsibilities for this position are: - Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service...

  • Igaming Vip Executive Host

    6 months ago

    Toronto, Canada Pala Interactive Full time

    **Our company is growing and expanding, we are in need of 1 more additional VIP Host!** Communicating with active, potential and inactive VIPs, the VIP Host will encourage increased play through strategic VIP planning. This will be accomplished through a range of CRM and one-to-one marketing initiatives, ensuring that we are maximizing yield, minimizing...

  • I-gaming Vip Host

    3 months ago

    Toronto, Canada Pala Interactive Full time

    **Pala Interactive** is a full-service, real-money and social gaming technology provider and operator. Pala offer a full spectrum of games across all distribution channels (web, download, tablet & smartphone) which include casino, poker and bingo for real money and social gaming. Communicating with active, potential and inactive VIPs, the **VIP Host** will...