Vip Account Manager

2 weeks ago

Toronto, Canada FanDuel Full time

**ABOUT FANDUEL**

FanDuel Group ("FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.

Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

**THE ROSTER**

At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We're dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does "winning" look like at FanDuel? It's recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we'll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of "We Are One Team" runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

**THE POSITION**
Our roster has an opening with your name on it

FanDuel Group is looking to expand its VIP department for our online casino, online sportsbook. We are looking to recruit a VIP Manager to help coordinate our relationships with our VIP customers in the Ontario market.

As a VIP Key Account Manager, you will report to our Director of VIP for Canada and manage a VIP program which caters to high value customers for our Sportsbook and casino products. Your role is to drive KPI's by enhancing engagement, satisfaction, and loyalty for the business. This includes creation, execution, promotions, events and budget management.

**THE GAME PLAN**
Everyone on our team has a part to play
- Plan and drive multiple campaigns, while maintaining end-to-end accountability for partner & VIP satisfaction and overall delivery excellence
- Commercially focused to ensure priorities are driven based on ROI and Strategic Value
- Liaise with various departments to ensure optimum VIP Player journeys and processes
- Work closely with VIP Director, Marketing and Commercial Teams to create, track and report on monthly and quarterly execution plans
- Regular meetings with internal VIP Operations Teams and Stakeholders to drive new launches and projects
- Deliver against company responsible gaming protocols
- Develop and track budgets with VIP Team to ensure fair use of player entertainment budgets for retail
- Establish, monitor and report on goals and KPIs
- Champions a book of business with consistent and meaningful outreach
- Monitor and report on competitive activities to ensure the VIP retail rewards program is proactively and positively perceived verses competitor activity
- Provide recommendations for new VIP rewards and implement new program features

**THE STATS**
What we're looking for in our next teammate
- Minimum 2 years of experience in high end customer service field preferred
- Excellent verbal and written communication skills
- Business to Customer Sales experience preferred
- Experience with and a solid understanding of data analytics; able to identify and recognize trend
- Knowledge of online gaming industry essential
- Passionate about providing top level service
- Confident and people focused personality
- Strives to meet targets and deadlines
- Excellent organizational and planning skills
- Understanding of Marketing processes preferred
- Willing and able to work non-traditional business hours
- Travel for this role is expected approximately 25% of the time

**PLAYER BENEFITS**
We treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

- An exciting and fun environment committed to driving real growth
- Opportunities to build really cool products that fans love
- Mentorship and professi

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