Vip Account Manager

2 weeks ago

Toronto, Canada Hard Rock Digital Full time

**What are we building?**

Hard Rock Games is a team focused on becoming the best omni channel, free-to-play gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of gamers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Games taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the free-to-play games space — ready to join us?

**What’s the position?**

Hard Rock Digital is looking for a self-motivated VIP Account Manager with excellent communication skills to retain and monetize our top social gaming VIP players. The VIP Account Manager responsibility is to increase player lifetime values through a combination of proactive & reactive outbound communication and activities, while ensuring a personal, engaging and rewarding experience for hosted VIP players.

Your day-to-day responsibilities will include
- Proactively approaching and engaging social gaming VIP players.
- Answer VIP queries and ensure a fast and satisfactory resolution.
- Properly understand social gaming VIP players needs and concerns.
- Be the voice of the players to the company and the voice of the company to the players.
- Properly identify fluctuation in player behaviour and act accordingly (reactivate, personal approach, up-sell, give bonus/freebies etc).
- Create and execute live events & gift operations for social gaming VIPs.
- Collect VIP feedback and escalate to responsible team(s) for resolution.
- Coordinate with other Hard Rock player development, marketing & VIP teams to identify and approach potential social gaming VIPs and to maximise value online and offline from shared VIP players.

**What we’re looking for?**
- 5+ years in Customer Support.
- Mobile Gaming or Social Casino Customer Support or VIP experience preferred.
- Face-to-face customer support a plus.
- Proficiency in spoken and written English.
- Proven analytical skills and prior experience working with reports to make data-based decisions on time allocation.
- Understanding of monetization strategies & loyalty programs.
- Ability to remain highly organized and act as a project manager for logistics involved in the VIP program.
- An interest in an experience playing social & mobile gaming products.
- Willingness to occasionally work nights or weekends based on play habits of covered players.
- Excellent interpersonal skills.
- Excellent written communication skills.

**What's in it for you?**

We offer our employees more than just competitive compensation. Our team benefits include:

- Competitive pay and benefits.
- Flexible vacation allowance.
- Start-up culture backed by a secure, global brand.

**Roster of Uniques**

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

  • Vip Account Manager

    2 weeks ago

    Toronto, Canada FanDuel Full time

    **ABOUT FANDUEL** FanDuel Group ("FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit...

  • Vip Account Manager

    3 weeks ago

    Toronto, Canada BET99 Full time

    BET99 is Canada's Premiere Online Sportsbook and Casino. Launching in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team! We’re a fast-paced company and are looking for individuals who live and breathe our core values**:challenging the status...

  • Vip Part Time Server

    3 weeks ago

    Toronto, Canada Cineplex VIP Cinemas Full time

    **Job Description**: Right now Cineplex is looking for dynamic **VIP Servers** Servers in the VIP Lounge and auditoriums at Cineplex act as ambassadors for the VIP experience. Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guest...

  • Senior VIP Account Manager

    3 days ago

    Toronto, Ontario, Canada theScore Full time

    About the Role As a Senior VIP Account Manager , you will work collaboratively with the Regional  Manager of Player Development in identifying high value segment players, establishing personalized relationships, groom loyalty to our digital sportsbook and iCasino operations, assist with expediting large deposits and withdrawals, and effectively...

  • Vip Part Time Kitchen Staff

    4 weeks ago

    Toronto, Canada Cineplex VIP Cinemas Full time

    **Job Description**: Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar offers cocktails, martinis, beer and wine...

  • Vip Account Manager

    1 week ago

    Toronto, Canada BetMGM LLC Full time

    **VIP Account Manager - Sports - Canada** - Toronto, Canada_ **About Us** We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook,...

  • Vip Account Manager

    4 weeks ago

    Toronto, Canada BetMGM LLC Full time

    **VIP Account Manager - Casino** - Toronto, Canada_ **About Us** We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata...

  • Vip Manager

    4 weeks ago

    Toronto, Canada Pala Interactive Full time

    **Pala Interactive** **is a full-service, real-money and social gaming technology provider and operator which caters to both B2B and B2C markets. Pala offers a full spectrum of games across all distribution channels (web, download, tablet & smartphone). In Canada, they offer sports betting and casino games. In the US, they offer casino, bingo, and poker...

  • Vip Manager

    2 weeks ago

    Toronto, Canada Pala Interactive Full time

    **Pala Interactive** is a full-service, real-money and social gaming technology provider and operator. Pala offer a full spectrum of games across all distribution channels (web, download, tablet & smartphone) which include casino, poker and bingo for real money and social gaming. Communicating with active, potential, and inactive VIPs, the **VIP Manager...

  • Vip Manager

    3 weeks ago

    Toronto, Canada Sports Interaction Full time

    **Role Purpose and Key Responsibilities**: Role Purpose Taking a lead role within the CRM team, the VIP Manager will be responsible for Sports and Gaming VIP CRM. The VIP Manager will be responsible for all CRM & VIP planning and execution for Sports Interaction brands. This role is responsible for the delivery of the communications in relation to the...

  • Senior VIP Account Manager

    2 days ago

    Toronto, Canada theScore Full time

    About the Role As a Senior VIP Account Manager , you will work collaboratively with the Regional  Manager of Player Development in identifying high value segment players, establishing personalized relationships, groom loyalty to our digital sportsbook and iCasino operations, assist with expediting large deposits and withdrawals, and effectively...

  • VIP Host

    4 days ago

    Toronto, Ontario, Canada theScore Full time

    About the RoleCreate new business revenue by understanding, targeting and developing relationships with potential high value players.Successfully execute assigned key VIP sales KPIs.Manage all aspects of the relationship with players, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations...

  • Personal Lines Account Manager, VIP Division

    3 days ago

    Toronto, Ontario, Canada Insurance Talent Group Full time

    Personal Lines Account Manager, VIP Division$70,000 - $80,000   Our clients company culture is built on achievement, recognizing and rewarding self-driven individuals who are dedicated to delivering the best for our customers   They have an exciting opportunity available for an Account Manager, VIP Division supporting their Private Client Team in...

  • Vip Host

    3 weeks ago

    Toronto, Canada FanDuel Full time

    **ABOUT FANDUEL** FanDuel Group ("FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit...

  • Vip Host

    3 weeks ago

    Toronto, Canada Pala Interactive Full time

    Communicating with active, potential and inactive VIPs, the VIP Host will encourage increased play through strategic VIP planning. This will be accomplished through a range of CRM and oneto-one marketing initiatives, ensuring that we are maximizing yield, minimizing churn and generating increased VIP play. exceptional experience across all brands and...

  • VIP Host

    2 weeks ago

    Toronto, Canada theScore Full time

    About the Role - Create new business revenue by understanding, targeting and developing relationships with potential high value players. - Successfully execute assigned key VIP sales KPIs. - Manage all aspects of the relationship with players, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and...

  • Vip Boh Supervisor

    2 weeks ago

    Toronto, Canada Cineplex Full time

    Work location: CPX Don Mills VIP City: Toronto What you will do: Managing and Leading the Team: - Oversee VIP Menu standards, food safety and product quality.- Review daily challenges of guest service to enhance operational execution.- Coordinate cast responsibilities during shifts in the BOH area, including kitchen and dish pit.- Coach, train and mentor...

  • VIP Host

    4 days ago

    Toronto, Canada theScore Full time

    About the RoleCreate new business revenue by understanding, targeting and developing relationships with potential high value players.Successfully execute assigned key VIP sales KPIs.Manage all aspects of the relationship with players, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations...

  • Vip Host/business Development

    3 weeks ago

    Toronto, Canada BET99 Full time

    BET99 is Canada's Premiere Online Sportsbook and Casino. Launching in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team! We’re a fast-paced company and are looking for individuals who live and breathe our core values**:challenging the status...

  • Insurance Portfolio Manager, VIP Clients

    4 days ago

    Toronto, Ontario, Canada HUB International Full time

    We're seeking a seasoned Personal Lines Private Client Account Manager to join our team in Toronto. As a critical component of our success, your expertise will shape exceptional client experiences.Key responsibilities include collaborating with an assigned Account Associate, proactively researching and analyzing clients' coverage trends, serving as...