Vip Boh Supervisor

6 months ago

Toronto, Canada Cineplex Full time

Work location:
CPX Don Mills VIP

City:
Toronto

What you will do:
Managing and Leading the Team:
- Oversee VIP Menu standards, food safety and product quality.- Review daily challenges of guest service to enhance operational execution.- Coordinate cast responsibilities during shifts in the BOH area, including kitchen and dish pit.- Coach, train and mentor cast members and provide in the moment feedback.- Work closely with entire team, including the General Manager, sharing information openly to enhance learnings and problem solving on an on-going basis.- Support FOH areas of operation, when required.- Work towards their assigned theatre's metric goals by reviewing execution and recognizing success.- Encourage high performance through on-going development of the Cast Members and Cast Leaders, drive continuous performance improvement-based observations of performance and discussions with salaried management.- Monitor and provide to salaried management, observations regarding cast behavior and performance.- Assist with the organization of and actively encourage participation in cast events.- Initiate and maintain communication on an individual level as required to increase motivation, engagement and retention.- Provide feedback regarding individuals with the potential for advancement in the Cast Member/VIP Cast Member career path.- Actively participate in recruiting efforts to build a strong team.- Conduct and participate in the facilitation of interviews and group interviews to hire new back of house employees.- As required, escalate any issues with VIP Cast Members to salaried VIP management for resolution.

Managing the guest experience- Interact regularly with Guests to understand their expectations.- Oversee the presentation of all food items prepared by the kitchen, to ensure Guest satisfaction.- Maintain a high degree of visibility, professionalism and accessibility to Guests.- Coach, cross-train and cross-utilize Cast to deliver optimum standards of service to our Guests.- Deal swiftly and professionally with Guest concerns on all matters - with a focus on food service quality and presentation.- Deliver high quality service in all areas.- Conduct frequent walkthroughs using all building assessment tools.

Payroll controls:
- Ensure the theatre is staffed to meet business requirements and adjust as required

Health & Safety- Ensure all Health and Safety standards /procedures are being met- Ensure ANY machinery or equipment are safe for both guests and employees, and locked out if necessary.- Ensure employees receive training in the safe operation of their specific work tasks.- Ensure all injuries and near misses are reported to the management team; submit incident reports as necessary.- Oversee and ensure all cast are following the health and safety policy and guidelines

Administrative & Other duties:
- Effectively follows all Cineplex values, policies and procedures, while role modeling and practicing company culture- Effectively executes promotions, rentals and other special events at the theatre from a culinary perspective.- Support the operation of the theatre according to corporate standards.- Provide feedback around the execution of the third-party contracts.- Communicate theatre information upward, downward and across.- As assigned, accountable for completing accurately all daily, weekly and monthly reports.- Provide recommendations to increase revenues and efficiency or improve profitability in all areas of the business.- Assist the theatre in achieving its budgetary requirements.- Support in the execution of all corporate initiatives related to key business units such as, but not limited to, Media, Marketing and Merchandising.

Submit your resume today.

Inclusion & Diversity

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