Rep. Ii, Services Bancaires Courants, Centre de
2 weeks ago
**Work Location**:
London, Ontario, Canada
**Hours**:
37.5
**Line of Business**:
Personal & Commercial Banking
**Pay Details**:
**KEY ACCOUNTABILITIES**
**CUSTOMER**
- **Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions**:
- **Identify customer needs and determine solutions to customer problems**:
- **Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions**:
- **Offer comprehensive product knowledge and/or guidance as it relates to their respective business area**:
- **Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary**:
- **May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners**:
- **Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs**:
- **Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners**:
- **Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner**:
- **Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services**
**SHAREHOLDER**
- **Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth**:
- **Promote full suite of products, advice, services and banking capabilities**:
- **Contribute to business objectives for Operational Excellence**:
- **Support the timely and accurate completion of business processes and procedures**:
- **Escalate non-standard or hig
- risk transactions / activities as necessary**:
- **Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations**:
- **Support and participate in process improvement opportunities**:
- **Ensure necessary due diligence to support the accuracy of all customer transactions / activities**:
- **Be knowledgeable of and comply with Bank Code of Conduct**
**EMPLOYEE / TEAM**
- **Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest**:
- **Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit**:
- **Participate in personal performance management and development activities, including cross training within own team**:
- **Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities**:
- **Contribute to a fair, positive and equitable environment that supports a diverse workforce**:
- **Act as a brand champion for your business area/function and the bank, both internally and/or externally**
**BREADTH & DEPTH**
- **Requires developed knowledge and skills to offer service and advice for a range of product and services**:
- **Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, and can be characterized as low to moderate in complexity/risk**:
- **Provide exceptional inbound and/or outbound service and/or advice support to customers/partners on a range of moderately complex financial products and services.**:
- **Provides recommendations and guidance to customers and / or internal partners**:
- **Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes**:
- **Understands how the team integrates with others to accomplish business objectives**:
- **Impacts the quality, timeliness and effectiveness of the advice team or services provided to customers**:
- **Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the advice team**:
- **Explains detailed and/or complicated information within the team; builds working relationships with customers and related teams**:
- **Identifies and resolves issues within discretion and authority on processes, transactions or escalates internally as required**:
- **Requires full proficiency gained through job related training to perform a range of activities**:
- **Generally reports to a Team Manager**
**EXPERIENCE & EDUCATION**
- **High School diploma, Undergraduate degree and/or**:
- **1+years of relevant experience**:
- **NOTE: Roles within this job family may require variou
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