Contact Centre Rep Ii, Borrowing
3 weeks ago
**Contact Centre Rep II, Borrowing**:
- 425255BR
**Job Category - Primary**
- Call Center
**Work Location**
- City Centre Tower B - 380 Wellington Street
**Employment Type**
- Regular
**City**
- London
**Time Type**
- Full Time
**Province/State**
- Ontario
**Hours**
- 37.5
**Workplace Model**
- Hybrid
**Pay Details**
**Department Overview**
Every single day is an adventure Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.
Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.
Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD. You'll help deliver a legendary experience to our business, our customers' lives and our communities.
**Job Details**
- It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank. Every day, you will:
- Provide customers with the best solutions and offer advanced guidance and expertise on how TD's digital assets can help them to meet their financial needs now and in the future.
- Deliver outstanding service and/or sales support with moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.
- Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
- Gather and analyze data to identify and help solve complex problems; use sound understanding of process/policy risk when recommending exceptions outside general guidelines
- Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues.
Bring your whole self to work and have fun This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD Most importantly, you'll be our voice at TD. Every phone call you answer, every message you send is your chance to shine
**Job Requirements**
**What You Need to Succeed**
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
- High School Diploma or equivalent
- Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
- Flexibility, resiliency, and a positive attitude when responding to challenging situations.
- Ability to work both independently and as part of a team.
- Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
**Additional Information**
- We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.**Colleague Development**
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we’re committed to helping you identify opportunities that support your goals.**Training & Onboarding**
We will provide in-person training and onboarding sessions to ensure you’ve got everything you need to succeed in your new role.**Interview Process**CANDIDATE MUST BE ABLE TO COMMIT TO FULL TIME WORK SCHEDULES and FULL TIME TRAINING.**
**Training Duration**: up to 13 weeks
- **ONSITE** full time paid training. Mon to Fri
- 8 hours/day, 37.50 hours/week**Training Location**: 380 Wellington Street, London, Ontario**Scheduling Commitment after Training**:
**Inbound shift schedule**:
Full time: 37.50 hours/week, 2 days off, shifts include days/evenings/weekends, various start times
- Part Time
- **NOT AVAILABLE** at this time**Hybrid Work Eligible**:
**This is NOT a fully remote work position.**
You will begin your
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