Contact Centre Rep Ii, Everyday Banking
3 weeks ago
417471BR
Call Center
London, ON
August 22, 2023
Hours
37.5
Workplace Model
Hybrid
Pay Details
Department Overview
“Welcome to TD. How can I help?”
Helping is at the heart of all we do within TD’s contact centre, and we’re proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million customers.
Every day is an opportunity to learn and grow, and help our customers feel confident that we’ll be there for them anytime they need us: buying their morning coffee, shopping online, paying their bills, or planning for that next trip.
Job Details
London Contact Center Easyline Customer Service Representative:
What You’ll Do
You are the voice of TD and your role is to:
Think Like a Customer by matching products, services and solutions to each customers’ unique needs, and solving problems at first contact; delivering legendary experiences and trusted advice.
Act Like an Owner by contributing to an engaged culture that is focused on delivering business results and contributing to our communities.
Execute with Speed and Impact by coming into work at your scheduled time and meeting your customers’ needs while protecting the Bank from risk.
Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.
Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more customers’ needs and achieve personal career goals with TD.
Job Requirements
Who You Are
You are passionate about understanding our customers’ needs so that you can provide the right advice and solutions to deliver a legendary customer experience every time.
You love a good challenge and can effectively multi-task, sourcing relevant information quickly to support decision-making and effective problem solving.
You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.
You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.
You enjoy working with a diverse team and appreciate the value of perspectives other than your own.
Experience & Education Requirements
- High School Diploma,
- Undergraduate degree and/or 1+ years relevant experience
What We Offer
As part of our Contact Centre team, you will:
Gain confidence and feel prepared for prepared and confident for success after completing our training program and receiving dedicated coaching support.
Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.
Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.
Enjoy a competitive salary, pay for performance incentives, reward and recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.
Additional Information
**#ZCPB**
**#LI-Post**
**NOC 14201- Banking, insurance and other financial clerks**
**Start date: November 2023**
**CANDIDATE MUST BE ABLE TO COMMIT TO FULL TIME WORK SCHEDULES and FULL TIME TRAINING.**
**Training Duration**: up to 13 weeks **ONSITE **full time paid training. Mon to Fri
- 8 hours/day, 37.50 hours/week
**Training Location**: 380 Wellington Street, London, Ontario
**Scheduling Commitment after Training**:
**Inbound shift schedule**:
Full time: 37.50 hours/week, 2 days off, shifts include days/evenings/weekends, various start times
Part Time - **NOT AVAILABLE** at this time
**Hybrid Work Eligible**:This is NOT a fully remote work position.**
You will begin your employment at the above location, once you reach the criteria of the work from home program, which includes but is not limited to a quiet workspace, minimum internet bandwidth, and tenure guidelines, you maybe provided the opportunity to transition to work from home. **Employees are still required to work **onsite **at London Contact Center few times each month.**
What’s Next
Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people’s lives, at work and in the communities we live in?
We want you Click here to applyCompany Overview
**Our Values**
At TD we’re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and
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