Digital Business Analyst

3 months ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

Do you totally geek out over the latest technologies and trends in digital? Are you passionate about digital customer experiences? Do you Google everything that makes you curious? Do you dive so deep into the weeds that you need SCUBA gear? Do you have a toolbox full of techniques, knowledge, and experience? Then RBC Bank may just be the right place for you.

RBC Bank is hiring a Digital Business Analyst - Unsecured Lending who will elicit, analyze and communicate requirements related to credit decisioning, integrating into core banking systems, customer facing channels, and back-office channels. If you enjoy working in a collaborative environment with other business and technology pros who believe in creating inventive solutions to problems, have a space for you in our innovation lab

**What is the opportunity?**

Our goal is to make every RBC Bank customer and advisor touchpoint consistently outstanding. Whether through web, native app, or IVR, the Business Analyst - Unsecured Lending is responsible for analysis planning, deep dive requirements gathering, and writing user stories that champion the needs of the business. We’re looking for someone who obsesses about the digital experience and instinctively knows that “good enough” is not good enough. It’s a task that’ll be made easier by collaborating with a top-notch team of product managers, product owners, UI/UX experts, strategists, marketers, writers, and developers following a shared vision. These are professionals that value your insight, encourage you to take on new responsibility, promotes continuous learning, and rewards innovation.

**What will you do?**
- Serve as customer-proxy on the development team, responsible for creating initial Epics and user stories that clearly describe the functional and non-functional requirements
- Responsible for analyzing and documenting functional system requirements to accompany user stories
- Facilitate requirements-gathering sessions with SMEs from the functional units using standard techniques such one-on-one or group interviews
- Partner with designers and developers on the UI and UX design of new features, including process and screen flow diagrams, as well as wire framing
- Responsible for maintenance and production support of all features developed, including incident management and defect triage/prioritization
- Lead demo's for stakeholders
- Partner with operational groups during the deployment planning for new systems, including prep for training, communication, marketing, production validation, and benefits realization
- Create acceptance criteria for all users stories
- Develop other business analysis artifacts such as business rules or process flows to clarify requirements
- Attend all Agile ceremonies, including Daily Standups, Sprint Planning, Grooming and Retrospectives
- Confirm development and QA sprint team members have a clear understanding of the business vision and need during sprint ceremonies
- Proxy for business by answering business questions and resolving related issues
- Demo completed code to business customers to confirm business need was satisfied
- Create and review documentation required for production release and support

**What you'll bring**:

- A breadth and depth of knowledge and experience one (or more) of the essential digital channels - online account opening, mobile banking, online banking and IVR
- A passion for exceptional customer experiences
- Experience with COTS (commercial off the shelf), new development, and enhancements/support
- High level of intellectual curiosity to understand current state, identify issues and provide solutions, while advising on potential positive and negative implications of decisions
- A champion for the business (we will provide the cape)

**What do you need to succeed?**

**Must-have**:

- 4 year degree or equivalent experience
- 3+ years’ experience in an Information Technology type role
- 3+ years’ experience in a business analysis type role with increasing levels of responsibility
- Experience with Agile Scrum methodologies and working collaboratively with a scrum team
- In-depth knowledge of credit decisioning, systems integration, online account opening, mobile banking, online banking, or IVR
- Exceptional business analysis skills
- Strong understanding of the business and stakeholder needs
- Proven experience in translating strategy into tactical execution
- Experience developing “To-Be” processes, documenting identified policy and procedure gaps and a plan to implement the future state
- Experience in establishing and scaling the War Room approach for all in-scope Journeys
- Expert communication skills, able to indirectly influence others, and collaborates in insightful problem solving
- Demonstrated performance working with multiple vendors to launch new product

**Nice-to-have**:

- Agile certification
- HFI certification or equivalent
- Mad customer journey mapping skills

**Job Skills**

Ag

  • Business Analyst, Digital Experience

    3 months ago

    Toronto, Canada The Salvation Army Canada and Bermuda Full time

    **Business** Analyst, Digital Experience** **Location: Remote** **Division: Information Technology, Digital Experience** **About The Salvation Army** For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2 million people, providing...

  • Digital Marketing Analyst

    2 weeks ago

    Toronto, Ontario, Canada Tao Digital ULC Full time

    Position OverviewThe Marketing Analyst at Tao Digital ULC plays a crucial role in shaping our marketing strategies and enhancing our understanding of market dynamics.Educational RequirementsBachelor's degree in Marketing, Business Administration, or a related field.Key ResponsibilitiesFormulate and implement marketing policies.Execute administrative...

  • Business Analyst

    4 weeks ago

    Toronto, Canada Randstad Digital Full time

    Business Analyst - Data Science and BI (Contract Position)Number of Positions: 1 Filled: 0 Duration: 6 monthsLocation: Toronto, ON, CAMust be eligible to work in CanadaHybrid position, 1-2days/week onsite in TorontoRoles and responsibilities:To be a player with expertise in bridging business and technical teams, focusing on Business Intelligence (BI)...

  • Digital Marketing Analyst

    2 weeks ago

    Toronto, Ontario, Canada Tao Digital ULC Full time

    Position OverviewTao Digital ULC is seeking a dedicated Marketing Analyst to join our dynamic team. This role is essential for understanding market trends and consumer behavior, contributing to our strategic marketing initiatives.Key ResponsibilitiesPolicy Development: Formulate and implement marketing policies that align with business...

  • Business Analyst

    4 weeks ago

    Toronto, Canada Randstad Digital Full time

    Business Analyst - Data Science and BI (Contract Position) Number of Positions: 1 Filled: 0 Duration: 6 months Location: Toronto, ON, CA Must be eligible to work in Canada Hybrid position, 1-2days/week onsite in Toronto Roles and responsibilities: To be a player with expertise in bridging business and technical teams, focusing on Business Intelligence...

  • Business Analyst

    4 weeks ago

    Toronto, Canada Randstad Digital Full time

    Business Analyst - Data Science and BI (Contract Position)Number of Positions: 1 Filled: 0 Duration: 6 monthsLocation: Toronto, ON, CAMust be eligible to work in CanadaHybrid position, 1-2days/week onsite in TorontoRoles and responsibilities:To be a player with expertise in bridging business and technical teams, focusing on Business Intelligence (BI)...

  • Business Analyst

    4 weeks ago

    Toronto, Canada Randstad Digital Full time

    Business Analyst - Data Science and BI (Contract Position)Number of Positions: 1 Filled: 0 Duration: 6 monthsLocation: Toronto, ON, CAMust be eligible to work in CanadaHybrid position, 1-2days/week onsite in TorontoRoles and responsibilities:To be a player with expertise in bridging business and technical teams, focusing on Business Intelligence (BI)...

  • Business Analyst

    4 weeks ago

    Toronto, Canada Randstad Digital Full time

    Business Analyst - Data Science and BI (Contract Position) Number of Positions: 1 Filled: 0 Duration: 6 months Location: Toronto, ON, CA Must be eligible to work in Canada Hybrid position, 1-2days/week onsite in Toronto Roles and responsibilities: To be a player with expertise in bridging busi

  • Business Analyst

    4 weeks ago

    Toronto, ON, Canada Randstad Digital Full time

    Business Analyst - Data Science and BI (Contract Position)Number of Positions: 1 Filled: 0 Duration: 6 monthsLocation: Toronto, ON, CAMust be eligible to work in CanadaHybrid position, 1-2days/week onsite in TorontoRoles and responsibilities:To be a player with expertise in bridging business and technical teams, focusing on Business Intelligence (BI)...

  • Digital Ad Sales Business Systems Analyst

    6 days ago

    Toronto, Ontario, Canada TV2 Consulting Full time

    TV2 Consulting is seeking a highly motivated and experienced Digital Ad Sales Business Systems Analyst to join our growing team. This role will play a crucial part in driving the evolution of our digital advertising infrastructure and supporting key business initiatives. As a Digital Ad Sales Business Systems Analyst, you will leverage your deep...

  • Senior Business Analyst Digital

    1 month ago

    Toronto, ON, Canada Iris Software Inc. Full time

    Iris's direct client, one of the leading Banking and Financial Company, is looking to hire a Sr Business Analyst (Derivatives and Capital Markets) for a long term opportunity at Toronto, ON (Hybrid Position). Position: Sr Business Analyst (Derivatives & Capital Markets)Location: Toronto, ON (Hybrid Position)Duration: Long Term Position (12+ Months)Must have...

  • Business Analyst

    2 weeks ago

    Old Toronto, Canada Randstad Digital Full time

    Business Analyst - Data Science and BI (Contract Position)Number of Positions: 1 Filled: 0 Duration: 6 monthsLocation: Toronto, ON, CAMust be eligible to work in CanadaHybrid position, 1-2days/week onsite in TorontoRoles and responsibilities:To be a player with expertise in bridging business and technical teams, focusing on Business Intelligence (BI)...

  • Business Analyst

    2 weeks ago

    Old Toronto, Canada Randstad Digital Full time

    Business Analyst - Data Science and BI (Contract Position)Number of Positions: 1 Filled: 0 Duration: 6 monthsLocation: Toronto, ON, CAMust be eligible to work in CanadaHybrid position, 1-2days/week onsite in TorontoRoles and responsibilities:To be a player with expertise in bridging business and technical teams, focusing on Business Intelligence (BI)...

  • Digital Ad Sales Business Systems Analyst

    2 months ago

    Toronto, Canada TV2 Consulting Full time

    Preferred Skillset: This role requires an in-depth understanding of digital ad media technologies (DSP, SSP, Ad Servers, Ad unit, direct vs programmatic campaigns, etc.) and the Ad Sales business processes. - This individual will drive various initiatives related to digital ad media architecture and business / technology enablers. This BA/PM will also play...

  • Digital Procurement Analyst

    3 months ago

    Toronto, Canada McCain Foods USA, Inc. (1065) Full time

    **Position Title**:Digital Procurement Analyst **Position Type**: Regular - Full-Time **Position Location**:Toronto HQ **Requisition ID**: 29371 **JOB PURPOSE**: Reporting to the Digital & Technology Supply Chain and Procurement Director, North America, the Digital Procurement Analyst is accountable for partnering with the North America Procurement...

  • Digital Procurement Analyst

    3 months ago

    Toronto, Canada McCain Foods (Canada) Full time

    **Position Title**:Digital Procurement Analyst **Position Type**: Regular - Full-Time **Position Location**:Toronto HQ **Requisition ID**: 29371 **JOB PURPOSE**: The Digital Procurement Analyst is accountable for partnering with the North America Procurement organization to successfully deliver our business strategy. The Digital Procurement Analyst will...

  • Junior Digital Business Analyst – IT

    2 months ago

    Old Toronto, Canada Nexus Systems Group Inc. Full time

    Junior Digital Business Analyst Typical Day in Role: -perform the analysis, design, implementation, modification, and daily functional support of all applications. -Works with key stakeholders within all business functions to align technology solutions with business strategies -Gathers requirements from business units and translates those to programmers and...

  • Junior Digital Business Analyst – IT

    2 months ago

    Old Toronto, Canada Nexus Systems Group Inc. Full time

    Junior Digital Business Analyst Typical Day in Role: -perform the analysis, design, implementation, modification, and daily functional support of all applications. -Works with key stakeholders within all business functions to align technology solutions with business strategies -Gathers requirements from business units and translates those to programmers and...

  • Business Analyst

    2 weeks ago

    Old Toronto, Ontario, CA Randstad Digital Full time

    Business Analyst - Data Science and BI (Contract Position)Number of Positions: 1 Filled: 0 Duration: 6 monthsLocation: Toronto, ON, CAMust be eligible to work in CanadaHybrid position, 1-2days/week onsite in TorontoRoles and responsibilities:To be a player with expertise in bridging business and technical teams, focusing on Business Intelligence (BI)...

  • Business Systems Analyst

    1 day ago

    Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Business Systems Analyst to join our Digital Banking team at Scotiabank. As a Business Systems Analyst, you will play a critical role in helping us deliver innovative solutions to our customers.Key ResponsibilitiesChampion a customer-focused culture to deepen client relationships and leverage broader Bank...