Business Analyst, Digital Experience

3 months ago

Toronto, Canada The Salvation Army Canada and Bermuda Full time

**Business** Analyst, Digital Experience**

**Location: Remote**

**Division: Information Technology, Digital Experience**

**About The Salvation Army**

For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2 million people, providing necessities of life such as food, clothing, and shelter. And our work goes well beyond that to including supporting people through unemployment, loneliness, finding church community, and responding to family challenges. We continually adapt to meet emerging needs.

These are exciting times at The Salvation Army as we launch a significant digital and business transformation. We are in the midst of revolutionizing our core capabilities to maximize service and mission outcomes. This will include an integrated platform for relationship and people management, learning, intranet and data warehouse. In order to achieve all this, we are now recruiting for a Business Analyst to join our Digital Experience team.

**What you will do in this role**:

- Reporting to the Director, Director
- Digital Experience Engineering, lead the assessment of current business processes, anticipate requirements and uncover areas of improvement,
- Support business strategy and transformation creating and implementing solutions while driving consensus among business units including process ownership and governance.
- Create and maintain strong documentation of business requirements, processes and reports.
- Effectively communicate insights and plans to cross-functional team members, and management and leadership.
- Build meaningful relationships with key stakeholders, support them in understanding implications of business decisions and share feedback as well as progress updates
- Work with functional experts across other technology projects to ensure the integration of new and existing business processes and approaches

**What you bring to the table**:

- Bachelor’s degree in business studies, Business Administration, Management, Information Technology or relevant graduate qualifications including CBAP certification;
- 2-3 years hands on experience performing business analyst functions in complex organizations;
- Pragmatism and ability to simply communicate complex problems and solutions;
- Demonstrated ability to document business process, procedures and requirements in a straightforward manner;
- Demonstrated ability to quickly build strong trust-based relationships with project sponsors and stakeholders;
- Proven ability to prioritize, schedule and perform work to meet deadlines and commitments, and work within a team environment.

**What We Promise**
- Belonging to a creative, dynamic team of IT professionals where what you do will make a difference in your own backyard and across Canada & Bermuda
- Work from home and flexible hours
- Benefits (wording for full time/remove for temporary)
- Continuous learning and growth through challenging work
- The chance to be part of a leading digital and business transformation for over 100,000 employees and volunteers
- An opportunity to launch and/or grow your career with a huge, stable, international not-for-profit organization
- We live our **Core Values** **as a faith & values-based organization, we hire and serve people of all backgrounds, faiths, and traditions - there’s a place for everyone to belong here.

**How We Hire**

We embrace equity, diversity, justice, inclusion and belonging and we’re committed to building a team that represents many backgrounds, perspectives and skills, representative of the communities we serve. The more inclusive we are, the better our work and workplace will be. The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.

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