Desktop Support Specialist

5 months ago

Montréal, Canada Fivesky Full time

Does helping all levels of users in a large global environment shout, career growth? Do you want to join an outstanding team of technology professionals where your troubleshooting skills will shine? If so then you could be Fivesky's next **_Desktop Support Technician_**.

**What you've done**:

- Applied your 5+ years of progressive L2 Desktop, Server, and Network support experience to in-depth troubleshooting situations.
- Used your knowledge of Windows 10, VMware, and Citrix to deliver common and complex solutions.
- Solved MS Exchange communication issues and supported the entire Microsoft 365 suite.
- Developed a thorough knowledge of Microsoft 365 services.
- Explored unique troubleshooting scenarios with MS DirectAccess for AOVPN.

**What you will do**:

- As part of the team, you'll manage day-to-day escalations assisting VIP users and Senior Managers while offering L2, White Glove Service and deliver in-depth troubleshooting knowledge.
- Support users both onsite and remotely.
- Review technical documentation and provide feedback for improvement.

**It would be awesome if you had**:

- Cisco CCNA Certification/Microsoft 365 Certification/Azure Certification.
- Network Architecture and Network Topology knowledge.
- Scripting language experience with PowerShell, VBScript, JavaScript, HTML.
- Internet browser proxy experience
- Understanding of SevOne, Corvil, ExtraHop, Splunk, Fiddler, Wireshark.

At **Fivesky**, our employees are our greatest asset and the focal point around which we operate; therefore, we always want the best for our employees. In addition to offering competitive compensation plans and long-term career opportunities, we offer an attractive mix of benefit plans to our employees that include provisions for vacation, holiday pay, and sick days.

This is a full-time, direct employment opportunity in Montreal, CAN. The salary is open based on experience and qualifications.

(FS-RID-0561)

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