Bilingual Desktop Support Technician

7 months ago


Montréal, Canada AstraNorth Full time

**Skills and Responsibilities**:

- Responsibilities require extensive knowledge of both hardware and software in order to provide client support which includes installation/deployment, upgrading and troubleshooting hardware, software and mobile device related issues.
- Address user tickets regarding hardware, software, and networking
- To accurately record, update and document requests using the ITSM tool (SNOW)
- Installing and configuring new IT equipment Experience / Skills:

- HP laptops/desktops hardware troubleshooting
- **Troubleshooting iOS and Android device enrollment issues in AirWatch / Intune**:

- **Exposure in reimaging machine using SCCM**:

- Knowledge on VDIs creation and troubleshooting
- **Knowledge on Windows 7 and 10 operating systems**:

- **Knowledge on Symantec Antivirus**:

- **Office 2016 and Office 365, Internet Explorer, SAP, VPN software, Microsoft Tools** (Active Directory, Computer Management)
- Must have skills to perform troubleshooting for any hardware/software related issues.

**Job Types**: Full-time, Fixed term contract

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- IT support: 2 years (preferred)

Work Location: Hybrid remote in Montréal, QC



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