Bilingual Desktop Support Technician
5 months ago
**Skills and Responsibilities**:
- Responsibilities require extensive knowledge of both hardware and software in order to provide client support which includes installation/deployment, upgrading and troubleshooting hardware, software and mobile device related issues.
- Address user tickets regarding hardware, software, and networking
- To accurately record, update and document requests using the ITSM tool (SNOW)
- Installing and configuring new IT equipment Experience / Skills:
- HP laptops/desktops hardware troubleshooting
- **Troubleshooting iOS and Android device enrollment issues in AirWatch / Intune**:
- **Exposure in reimaging machine using SCCM**:
- Knowledge on VDIs creation and troubleshooting
- **Knowledge on Windows 7 and 10 operating systems**:
- **Knowledge on Symantec Antivirus**:
- **Office 2016 and Office 365, Internet Explorer, SAP, VPN software, Microsoft Tools** (Active Directory, Computer Management)
- Must have skills to perform troubleshooting for any hardware/software related issues.
**Job Types**: Full-time, Fixed term contract
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- IT support: 2 years (preferred)
Work Location: Hybrid remote in Montréal, QC
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