Desktop Support

5 months ago


Montréal, Canada Atlantis IT group Full time

**Role: Desktop Support (Bilingual) - French & English**

**Location: Montreal, QC**

**Duration : FULL TIME**

**Skills and Responsibilities**:
**Responsibilities require extensive knowledge of both hardware and software in order to provide client support which includes installation/deployment, upgrading and troubleshooting hardware, software and mobile device related issues.**
**Address user tickets regarding hardware, software, and networking**
**To accurately record, update and document requests using the ITSM tool (SNOW)**
**Installing and configuring new IT equipment Experience / Skills**:
**HP laptops/desktops hardware troubleshooting**
**Troubleshooting iOS and Android device enrollment issues in AirWatch / Intune**
**Exposure in reimaging machine using SCCM**
**Knowledge on VDIs creation and troubleshooting**
**Knowledge on Windows 7 and 10 operating systems**
**Knowledge on Symantec Antivirus**
**Office 2016 and Office 365, Internet Explorer, SAP, VPN software, Microsoft Tools (Active Directory, Computer Management)**
**Must have skills to perform troubleshooting for any hardware/software related issues.


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