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Fasd System Navigator

3 months ago

Edmonton, Canada Bissell Centre Full time

**FASD System Navigator**

Currently, Bissell Centre is looking for the right individual to fill a Permanent, full time position of **FASD System Navigator.**

The FASD System Navigator will provide timely in-person meetings, referrals, education, and other short-term solutions to individuals who call FASS’s referral line. This position will provide supports to vulnerable individuals and families, based on strong knowledge of FASD and the social service sector. The System Navigator will respond to inquiries on FASS’s referral line within 48 hours and be able to communicate with a diverse set of stakeholders.

**DUTIES AND RESPONSIBILITIES**

**Program Delivery**
- Conduct flexible intakes and provide short-term and timely solutions to individuals and families in crisis who are unable to access supports due to waitlists, or where other supports are unavailable
- Provide in-person and/or phone-based referrals to individuals/families
- Offer short-term individual system/service advocacy as required to reduce crisis
- Work in collaboration with the FASS team and the Edmonton Fetal Alcohol Network (EFAN) to ensure appropriate information flow and effective program development and delivery
- Conduct supported referrals where necessary
- Supports are conducted via home visits, outreach, and phone-based intervention
- Other duties as required

**General and Administrative**
- Maintain accurate written file notes, computer records, program information, and critical incident reports within established time standards
- Provide program information and statistics as required
- Provide weekly, monthly, and quarterly reports as required
- Maintain and submit accurate mileage and expense logs for reimbursement
- Participate in probationary and annual performance reviews
- Attend scheduled staff and supervision meetings

**QUALIFICATIONS**

**Education and Experience**
- Undergraduate degree or diploma in social work, social science, or related field and/or comparable experience with FASD, disabilities
- Minimum of 3 years work experience with vulnerable, marginalized, or at-risk populations

**Knowledge, Skills and Abilities**
- Commitment to a strength-based, client centered approach
- Knowledge of community development processes and ability to enhance community capacity
- Capable of networking and building relationships with diverse stakeholders
- Ability to work under pressure, handle multiple priorities, and tight timelines
- Ability to maintain a flexible work schedule
- Ability to maintain strong professional boundaries

**CONDITIONS OF WORK**
- Some evening and weekend work required
- Operation of personal vehicle with required insurance and drivers abstract

**PERSONAL CHARACTERISTICS**

The FASD System Navigator should demonstrate competence in all the following:

- _Behave Ethically:_ Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.
- _Build Relationships:_ Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
- _Communicate Effectively:_ Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- _Focus on Participant Needs:_ Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
- _Foster Teamwork:_ Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
- _Make Decisions:_ Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
- _Organizational Skills:_ Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
- _Plan:_ Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
- _Solve Problems:_ Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

**REPORTS TO**
- Team Lead, FASS

**SCREENING REQUIREMENTS**
- Criminal Record Check
- CWIS Check
- Valid Driver’s License

**TRAINING REQUIREMENTS**
- Standard First Aid and CPR
- Conflict Into Calm Training
- Suicide Prevention

The above-noted training must be completed during the first three months of employment.

**Job Types**: Full-time, Fixed term contract

**Salary**: From $23.59 per hour

Schedule:

- 8 hour shift

Work Location: In person

Application deadline: 2024-03-18