Help Navigator

6 months ago

Edmonton, Canada The Mustard Seed Society Full time

**Employment Type**: Full Time
**Schedule**:Monday to Thursday, 7:00AM to 5:00PM
**Reporting to**: HELP Navigator Team Lead
**City**: Edmonton
**Number of Positions to Fill**: 1
- RFR #: 744_

**DUTIES AND RESPONSIBILITIES**:
**Case Management (60%)**
- Integrates HELP’s mission and values into the development and implementation of client-centered case plan
- Facilitate provision of services by navigating clients to appropriate community resources.
- Meet, transport, attend client meetings and appointments, as required.
- Work collaboratively with HELP constables, other team members, and community partner to develop and manage individual case plan
- Work with clients who are incarcerated or in the hospital to implement reintegration plans to ensure smooth transition back into the community
- Advocate for clients when appropriate.
- Report to the HELP sergeant and team lead on daily activities and whereabouts.
- Prioritize tasks, take initiative, and maintain flexibility in case plans

**Documentation and Reporting (15%**
- Ensures documentation and client files are completed, organized, and up to date, as per HELP business rules.
- Submit weekly highlights or reports as required.
- Provide input into program evaluation upon request.
- Improve overall system performance by identifying and addressing systemic gaps, and redundancies

**Diversion (10%)**:

- Respond to assist patrol to support vulnerable community members with a basic needs assessment and subsequent consultation on appropriate resources
- Proactive community outreach, providing emergency supplies and resource information
- Community Involvement and Leadership (5%):

- Attending and representing HELP and agency at appropriate internal and external meetings as needed
- Represent HELP at community events, as directed by HELP leadership
- Participates in professional development training
- Supports a continued connection between HELP, EPS, and agency staff
- Complete agency specific administrative tasks
- Attend agency directed training and meetings

**Other (5%)**
- Other duties related to the HELP Program, as designated by HELP leadership

**MINIMUM QUALIFICATIONS AND SKILLS**
- Degree or Diploma in Social or Human Services or a related field
- Minimum of 3 years relevant experience working with complex populations, youth, and families.
- Strong understanding and knowledge of community resources, knowledge of issues faced by individuals experiencing homelessness, poverty and dealing with mental health conditions and substance use.
- Experience working with, and an understanding of the unique challenges that Indigenous and multicultural individuals and families face.
- Strong organizational skills, along with effective interpersonal and communication skills.
- Non-judgmental, empathetic, creative, and enthusiastic qualities
- Strong leadership, teamwork, and effective interpersonal and communication skills.
- Prior experience completing professional documentation.
- Capacity for conflict resolution, risk management, Advocacy in systems, group facilitation, role and scope navigation, Inclusion and equity, Digital literacy.
- Clear Enhanced Security Clearance, Suicide Intervention, Standard First Aid, Crisis Intervention
- Valid driver’s license, registration, insurance, and operation of a personal vehicle

**WORKING CONDITIONS**
- Time in excess of regular working hours may be required on occasion, with time off in lieu.
- Time schedule varies in relation to the HELP initiatives operating hours.
- The position will be working within an integrated team setting with competing demands and ever-changing environment
- This position will work closely with paramilitary organizational culture while building effective relationships within the communities served.
- Work collaboratively and in unison with Navigators from other social agencies, who are embedded with the HELP team.
- Moderate physical effort (standing, walking, sitting, lifting)
- The position will require ongoing compassionate care, frequent manual labor, conflict resolution, de-escalation and organizational ability while working directly with a vulnerable population
- This position is often fast-paced and requires moderate amount of mental effort to analyze information and problem solve
- Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
- Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

**ADDITIONAL REQUIREMENTS**
- An Employment Background Check is required for all positions at The Mustard Seed
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and no

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