Help Navigator

5 months ago

Edmonton, Canada The Mustard Seed Society Full time

**DUTIES AND RESPONSIBILITIES**:
***Diversion (60%)**

Respond to assist patrol to support vulnerable community members with a basic needs assessment and provide subsequent consultation on appropriate resources or referrals.
- Proactive community outreach, providing emergency supplies and resource
- Engage with clients at the scene of a call, in divisional cells, at a police division or via telephone.

**Documentation and Reporting (15%)**:

- Ensures documentation and client files are completed, organized, and up to date, as per HELP business
- Submit weekly highlights or reports as
- Provide input into program evaluation upon
- Improve overall system performance by identifying and addressing systemic gaps, and redundancies.

**Case Management (10%)**:

- Integrates HELP’s mission and values into the development and implementation of

client-centered case plans.
- Facilitate provision of services by navigating clients to appropriate community
- Meet, transport, attend client meetings and appointments, as
- Work collaboratively with HELP constables, other team members, and community partners to develop and manage individual case
- Work with clients who are incarcerated or in the hospital to implement reintegration plans to ensure smooth transition back into the
- Advocate for clients when
- Report to the team lead on daily activities and where applicable, the HELP team Sgt. to ensure navigator safety protocols are accounted
- Prioritize tasks, take initiative, and maintain flexibility in case

**Community Involvement and Leadership (5%)**:

- Attending and representing HELP and agency at appropriate internal and external meetings as
- Represent HELP at community events, as directed by HELP
- Participates in professional development
- Supports a continued connection between HELP, EPS, and agency

**Agency Engagement (5%)**:

- Complete agency specific administrative
- Attend agency directed training and

**Other (5%)**:

- Other duties related to the HELP Program, as designated by HELP

**MINIMUM QUALIFICATIONS AND SKILLS**

Degree or Diploma in social or human services or a related field, or a minimum of 3 years relevant experience working with complex populations, youth, and families. It is expected that they maintain and are in good standing with any relevant professional bodies they may be members of.
- Strong understanding and knowledge of community resources, knowledge of issues faced by individuals experiencing homelessness, poverty and dealing with mental health conditions and substance
- Strong leadership, teamwork, and effective interpersonal and communication
- Experience working with, and an understanding of the unique challenges that Indigenous and multicultural individuals and families
- Prior experience completing professional
- Capacity for conflict
- Risk
- Advocacy in
- Group
- Role and scope
- Inclusion and
- Digital
- Organization, critical thinking, Accountability, ethical decision making, communication and empathy

**WORKING CONDITIONS**
- Time in excess of regular working hours may be required on occasion, with time off in lieu or overtime allocated as approved by EPS leadership consistent with agency specific policies
- Coverage may include 7 days a week and require flexibility within hours of operation.

**ADDITIONAL REQUIREMENTS**
- An Employment Background Check is required for all positions at The Mustard Seed
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

**COMPENSATION & BENEFITS**

The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.

**NOTE**
- Your privacy is important to us. The information we collect is used solely for consideration for employment.
- Please visit our careers page to see more job opportunities.

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