Ace Social Navigator

7 months ago

Edmonton, Canada Mint Health + Drugs: ACE Full time

**Hours: Full-time, 10hr shifts, 4 days a week with occasional weekends**

**About the ACE Team**:
The Adherence and Community Engagement (ACE) Team is a multidisciplinary outreach team dedicated to engaging hard to reach people experiencing health and social inequity. The ACE Team manages a complex caseload of 35-40 clients, operating 7 days a week, 365 days a year to provide wrap around health and social supports. We recognize that a client’s health outcomes and their ability to address their basic needs, goes hand in hand. ACE is a dedicated group of pharmacists, nurses, outreach, and social workers who go above and beyond everyday for their clients.

**Responsibilities of the Social Navigator**:

- Work collaboratively as part of the ACE Team to connect clients to social supports.
- Creative problem solving for client social needs including food access, funding supports, emergency pet care, family supports, furniture, counselling, and supportive resources.
- Complete required housing assessments or referrals such as the Service Prioritization Decision Assistance Tool (SPDAT) and provincial assessments.
- Navigate and support clients in accessing appropriate income funding available as well as health benefits.
- Strong ownership of care planning as it relates to social supports, follow through and follow up.
- Effectively delegate follow up tasks to other team members to ensure continued progress during off-shift days.
- Efficiently document client care notes on Med Access EMR.
- Educate other ACE Team members of existing gaps, new resources, or alternative ways to improve client care.
- Engage, communicate, and advocate with a variety of health and social audiences to improve existing systemic barriers.
- Comfort driving, getting in and out of a vehicle and entering homes, shelters, community drop in spaces to see about 30 clients daily.

**Education and Certifications**:

- Police Information Check with Vulnerable Sector.
- Active Alberta Class 5 Driver’s License, clean 3-year Drivers Abstract.
- Certifications (or willingness to obtain): Standard First Aid and CPR.
- Training in Trauma Informed Care, Cultural Sensitivity, Stigma, and/or Harm Reduction, De-escalation.
- A diploma in Social Work is an asset, however direct experience working in the field will be considered equivalent.

**Experience**:

- Minimum 6 months of experience working with marginalized, high risk and vulnerable populations.
- Working knowledge of harm reduction practices, abuse and trauma, sexual exploitation, addictions, mental health, homelessness, inner city, and Indigenous culture.
- Knowledge of and experience with Motivational Interviewing and using evidence-based models of care.
- Expert knowledge of Edmonton community resources for housing, funding, ID, shelter, and basic needs.
- Demonstrated experience de-escalating crisis and potentially violent situations with individuals under the influence of drugs or alcohol, under stress &/or struggling with acute/chronic mental health crises.
- Demonstrated ability to collaborate with various social and healthcare disciplines to deliver person centered care.
- Comfortable using mobile technology

**Job Types**: Full-time, Permanent

Schedule:

- 10 hour shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have experience working with marginalized & high risk populations? How many?
- Have you had experience de-escalating crisis/violent situations with individuals under the influence of drugs or alcohol, under stress &/or mental health crises?
- Do you have training in Trauma Informed Care, Cultural Sensitivity, Stigma, and/or Harm Reduction?
- If we were successful, how soon would you be available to start?
- What are your wage expectations?
- Will you be able to provide a Police Information Check with Vulnerable Sector?

Licence/Certification:

- Class 5 Driver’s License, clean 3-year Drivers Abstract (preferred)
- Standard First Aid and CPR certificate? (preferred)
- Diploma in Social Work or direct related experience (preferred)

Work Location: In person

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