Vice President Commercial Services

1 week ago

Montréal, Canada Ashfield Engage Full time

This is a Hybrid role. Working from home and in office *

Are you an individual with strong leadership, business development and operations experience in the Canadian Pharmaceutical industry?

Are you someone with superior interpersonal skills, excellent judgement and strong presentations skills?

Ashfield Engage Canada is looking for a leader to oversee the Commercial Service Business Unit that encompasses the contact center and commercial field teams in Canada. This individual is responsible to deliver performance excellence for Ashfield’s field-base and commercial call center activities and operational capabilities in line with the business objectives and client requirements. The VP, Commercial Services will report to the General Manager, Ashfield Engage Canada.

Key Responsibilities:

- Responsible for driving commercial success for Ashfield by driving company’s presence in the Canadian market, diversifying in and beyond current primary markets, transforming and leading the commercial teams
- Driving innovation in products and services and operational excellence, ensuring elevated customer experience, and leveraging experience, expertise, and best practices to drive winning results
- To ensure the smooth delivery of all contracted services and to take corrective action as required while maximizing revenue generated for Ashfield
- To ensure all expenditure is managed in accordance with agreed budgets and forecasts
- To support the Business Development staff in the development of business pitches within Canada
- Participate in industry events and associations, which support the Company’s business to explore new opportunities;
- Maintain current knowledge of market trends, industry standards, innovations and competitive landscape
- Establish sales and revenue targets to drive growth strategy in the Business Unit (BU)
- Drive business development, forecast accurately and lead departmental sales and service efforts through the entire business cycle
- Monitor sales process and produce sales reports vs. budget
- Identify key areas for improvement in the BU
- To ensure all awarded contracts are clearly defined, informing all Head Office operations staff appropriately, within designated cost budgets and to deliver agreed profit levels on an individual contract basis
- Will be expected to continuously assess and identify additional program expansion opportunities as part of overall client relationship management responsibilities
- Will be required to establish strong working relationships with all key stakeholders at client companies and lead regular 1:1 meetings and interactions with those individuals
- Regular attendance at client meetings to include quarterly business reviews and overall program performance assessments. Will be expected to lead the majority of client interactions and be a proactive participant in all face to face client meetings
- Overall responsibility for ensuring that succession planning initiatives are imbedded in the individual teams and that job enrichment opportunities and personal development plans are regularly implemented and followed at all levels within each BU
- Determining and implementing cross functional operational efficiencies across Field and Call Centre to maximize profitability
- Seeking out international collaboration to share and implement best practices

Job Specifications:

- Bachelor’s Degree or equivalent work related experience (Master’s degree / MBA preferred)
- Bilingual (French speaker an asset)
- Experience in the Healthcare Industry/Pharmaceutical is a must
- Call Centre experience is a nice to have
- Proven strategic sales and marketing leader and capability-builder with at least +10 years of hands-on experience in senior sales roles at a medium or large company
- Has a successful track record of creating, developing and sustaining new streams of growth and revenue;
- Superior interpersonal, organizational and communication (verbal and written) skills
- Demonstrated success in leading and motivating groups of people
- Strong presentation and negotiation skills
- Excellent listening and analytical skills
- Excellent organizations skills and attention to detail
- Strong mentoring and coaching experience to a team with diverse levels of expertise
- Excellent judgement
- Creative problem solving skills including conflict resolution skills
- Superior management skills. Demonstrated ability to influence and engage direct and indirect reports and peers
- Energetic, flexible, collaborative and proactive
- Demonstrated ability to operate as an effective tactical as well as strategic thinker
- Strong work ethic with the ability to drive service excellence and deliver on quality
- Self-motivated, independent and proactive in achieving positive results
- Ability to meet and exceed budgets and deliver on goals and objectives
- Strong market knowledge.

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